Enterprise Account Manager

Essential Duties & Responsibilities

• Own and manage a portfolio of enterprise clients, ensuring high retention and revenue growth
• Lead contract renewal negotiations, navigating legal, pricing, and stakeholder alignment with ease
• Proactively identify and execute cross-sell and upsell opportunities that align with client goals
• Build strong, consultative relationships at the VP and C-suite level, becoming a trusted strategic partner
• Partner with our Engagement Management Team to deliver business reviews demonstrating ROI & value
• Understand and document each client’s goals and the progress being made towards achieving them
• Champion a client-first mindset by building strong relationships across our organization, focused on solving business challenges, driving value with our platform, and identifying internal process improvements
• Monitor account health to anticipate risks and mitigate churn proactively
• Represent the voice of the client internally, advocating for innovations that deliver client value
• Drive client references and case studies

Skills & Qualifications

• 5+ years of experience in enterprise Client Success, Account Management, or eCommerce fraud prevention
• Track record of influencing revenue expansion through upsell/cross-sell and successful contract renewals
• Strong interpersonal and communication skills, with proven success influencing executive stakeholders
• Deep curiosity and the ability to quickly understand complex client environments
• Self-starter mentality with a passion for delivering value and growing relationships
• Exceptionally organized with the ability to manage multiple complex projects at once
• Ability to quickly build rapport and credibility with clients at all levels of their organization
• Passionate about making our clients successful
• Experience using tools like Salesforce, Gainsight, or Totango to manage client portfolios
• Up to 30% travel

Additional Details

Potential base salary range: $130,000-145,000. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

This role is eligible for remote US-based (work-from-home) locations. Chicago-based candidates would work in a hybrid capacity from the Accertify HQ located in Itasca, IL.

Visa Sponsorship: Employment eligibility to work in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position.