Enterprise Account Management, Lead

Responsibilities

• Become a trusted advisor for each Enterprise account by maintaining a great relationship with key members at the customer’s corporate, franchise, and/or local site.
• Become an advocate for each Enterprise account within Shift4 to make sure all activities are scheduled and prioritized correctly.
• Oversee all orders from (Order to Install), managing external and internal resources to ensure each customer order is installed in a timely and accurate manner.
• Collaborate with Business Development, Product, and Product Development to support prospects and customer solutions with complex deployments.
• Partner with Business Development to manage and grow each Enterprise Account where possible.
• Attend weekly calls/meetings for new openings, current projects, Q&A on features/functionality questions.
• Provide an escalation path for site issues/concerns as needed. This may include support issues, billing questions, equipment/warranty questions, etc.
• Provide reports as requested to include case statistics, support statistics, user access, etc.
• Liaison with business development concerning enterprise account challenges, opportunities, corporate structure changes, initiatives.
• Conduct business review as requested.
• Provide agenda, deck, call orchestration.
• Work with enterprise account vendors as needed for escalations, issues, new feature pilots/testing.
• Process add on orders as needed for enterprise customers to include change of ownership, change of service, additional equipment, replacement equipment, configuration changes.
• Provide lead information to BD on upcoming new openings, change of ownerships, etc. where full acquiring opportunities exist.
• Demonstrates leadership skills and the ability to work in challenging environments.
• Demonstrates strong communication skills and the ability to target messages to the right levels of an organization.

Qualifications

• Bachelor’s degree in Business or Information Technology fields.
• Minimum of 5 years Account Management or relevant experience within the industry.
• Payments experience and strong understanding of the Payment industry is preferred.
• Strong understanding of hardware platforms and configuration methods is preferred.
• Experience in hardware deployment and logistics is a plus.
• We are looking for individuals that are extremely self-sufficient, available to work flexible hours, & hold themselves to the highest standards of professionalism.