Enterprise Account Executive

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

About the role

As an Enterprise Account Executive, you will be responsible for owning the relationships with Podium’s high-value, strategic clients. You will ensure customer satisfaction, manage product adoption, and effectively demonstrate to our clients the value they are getting out of Podium’s interaction platform. You will also be responsible for renewing and expanding revenue from your customer portfolio.

Responsibilities

• Help business owners identify, design, and implement the process changes that will make Podium a seamless part of their business.
• Focus on results. Help clients set performance goals and obsess over their success. Analyze performance, troubleshoot client challenges, and design creative solutions to obstacles.
• Manage the lifecycle of your customer portfolio, which will include a pipeline of high-intensity projects. Always look for new ways to work smarter, increase effectiveness, and delight clients.
• Metrics will be focused on growth and retention.
• Travel up to 40% annually.

Requirements

• 4+ years of Enterprise Account Executive experience.
• Ability to identify and highlight customer ROI and business value.
• Strong ability to think at scale while balancing customer experience outcomes.
• Show regular proactive efforts towards driving value and a strong experience for customers.
• Excellence in achieving net retention goals and contributing significantly to the team's revenue and engagement metrics.
• Strong skills in being a thought leader for the team and company.
• Strong communication skills (written and spoken).
• Ability to quickly learn and adapt new products into your customer's business strategy.
• Able to think holistically about plan health and implement strategies to drive adoption, retention, and expansion.
• Able to successfully lead customer onsite meetings.
• Able to build a strong partnership with the Sales organization.
• Able to plan and deliver strong business reviews with favorable results.

Benefits

• Open and transparent culture.
• Life insurance, long and short-term disability coverage.
• Paid maternity and paternity leave.
• Fertility Benefits.
• Generous vacation time, plus three 4-day summer holiday weekends.
• Excellent medical, dental, and vision benefits.
• 401k Plan.
• Bi-annual swag drops with cool Podium gear and apparel.

Why you’ll love working here

• Join the leaders in AI agents.
• Unlock career-defining growth.
• Build with world-class talent.
• Make a real impact on local business.