ENT SPECIALISTS - RECEPTIONIST

Duties And Responsibilities

• Books, coordinates and reschedules patient appointments.
• Relays messages to staff and physicians as needed.
• Greets and registers patients in a prompt, pleasant and professional manner.
• Obtains proper signatures as necessary.
• Verifies necessary information to get patient properly registered including phone number, address and insurance information.
• Answers incoming calls to the facility in a professional, timely manner.
• Communicates appropriately and clearly to the supervisor, coworkers, and physicians.
• Maintains a good working relationship within the departments and with other departments.
• Receives patient payments or co-payments as required.
• Posts transactions appropriately to system.
• Counts till drawer and verifies correct amount at the beginning and ending of every shift.
• Maintains department records, reports, and files as required.
• Responsible for knowing policies and being familiar with services that are available.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Interacts professionally and treats patients and their families with respect and dignity; ensures confidentiality of patients’ records.
• Participates in the educational programs, completes annual educational requirements, and attends in-service meetings as required.
• Maintains a 95% accuracy rate on quarterly report card.
• Reports to work on time and as scheduled.
• Must wear appropriate clothing acceding to dress code.
• Wears identification while on duty.
• Uses computerized punch time system properly.
• Performs other job related duties as assigned by management.

Qualifications

• High School Diploma or higher.
• One to three month’s related experience and/or training; equivalent combination of education and experience.
• Ability to use hospital information system, and operate basic computer functions and software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively, before groups of customers and or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate ratios and percentages and to draw and interpret bar graphs.
• Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to work well with others as a team player.
• Must be able to handle conflict issues with both patients and staff.