Enrollment Specialist, US Remote

About The Role

This is a ground-floor opportunity to join a growing care navigation program at a moment when your contribution will directly shape how it scales. As an Enrollment Specialist, you are the first human voice a patient hears — and your job is to make that call count. You will introduce patients to a program designed to support their health and everyday needs, earn their trust, navigate their questions and hesitations, and secure their participation. This is an elevated, patient-centered outreach role in a healthcare context. The right person brings warmth and persistence in equal measure, is energized by meaningful conversations with older adults, and understands that a successful enrollment isn't measured by a verbal yes — it's measured by a patient who shows up.

What You'll Do

• Patient Outreach & Enrollment Queue Management: Conduct outbound outreach to prospective program participants, working a structured referral queue with consistency and professionalism
• Patient-Centered Communication: Introduce the program using plain, accessible language — communicating tangible benefits without clinical jargon or unnecessary complexity
• Relationship Building: Build rapport with older adults, including those who may be skeptical, confused, or reluctant
• Objection Handling: Proactively address common concerns and objections with warmth and confidence
• Compliance & Consent: Obtain all required verbal consents individually and in sequence — consent documentation is a hard compliance gate; no scheduling proceeds without it
• Data Management: Gather required patient information during the outreach call and record it accurately in real time across applicable systems
• Intake & Enrollment: Complete and document a clinical intake questionnaire with prospective patients who wish to enroll in the program
• Appointment Scheduling: Coordinate and schedule the patient's initiating clinical appointment upon successful enrollment
• Documentation & Compliance: Real-Time Documentation: Document all required information in real time during and immediately following each patient call
• Rigorous Compliance: Follow all consent and compliance procedures without exception — consent gates apply strictly regardless of volume pressure or time constraints
• System Accuracy: Log all outcomes and relevant patient details in program systems consistently, accurately, and thoroughly
• Professional Growth: Respond constructively to quality reviews, call coaching, and performance feedback — structured coaching is a regular and vital part of this role

KPI's You'll Drive

• Outreach attempts per day — number of calls and contacts made
• Contact rate — % of outreach attempts that result in a live conversation with the patient
• Attempts to contact — average number of touches required to reach a patient
• Enrollment rate — % of contacted patients who consent and are enrolled with a same-call appointment booked
• E/M show rate — % of enrolled patients who complete their initiating clinical appointment; this is the true measure of a successful enrollment
• Re-engagement Rate — % of initially unreachable or hesitant patients successfully converted after follow-up outreach
• Documentation accuracy & timeliness — % of calls with complete, same-day documentation
• Call quality score — from structured coaching and QA reviews; measures compliance gate adherence, rapport, plain language use, and objection handling

Who You Are

• Required: Remote work experience with a demonstrated track record of self-directed performance
• 1+ years of patient-facing healthcare experience (e.g., medical clinic front office, patient registration, care coordination, enrollment, or telehealth outreach)
• Proven outbound sales, conversion, or telephonic outreach experience
• Track record of objection handling and closing in a high-volume call environment
• Comfortable and effective engaging with older adults, including those who are skeptical or hard to reach
• Able to navigate multiple systems simultaneously during a live call — multi-screen proficiency required
• Compliance-oriented — you understand that process gates exist for a reason and don't cut corners under pressure
• Metric-oriented mindset — tracks own performance, owns follow-through without being directed
• Nimble and adaptive — you thrive in ambiguity and treat a fast-changing environment as an opportunity, not a stressor
• Tech-forward — comfortable navigating multiple platforms simultaneously during a live call; quick to learn new tools and disciplined about real-time documentation
• Resilient problem-solver — you don't wait for perfect conditions; you find a way
• Low ego, high output — equally comfortable owning the detail work and showing up credibly in strategic conversations

Nice to Have

• Experience working with Medicare-enrolled or older adult populations
• Familiarity with EHR, referral management, or care coordination platforms
• Bilingual (Spanish or other languages depending on target population)

Why This Role

Ground-floor opportunity to help build a program from day one — your work will directly shape how we grow

Close partnership with program leadership — your observations and insights will matter

Meaningful, mission-driven work with visible impact on the patients you enroll

Competitive compensation with growth trajectory tied to program expansion

What We Offer

• Competitive compensation
• Health, Dental, and Vision insurance
• Short-term Disability and Life Insurance (100% employer-sponsored)
• Long-term Disability
• Supplemental Life Insurance (employee-sponsored)
• 401(k) Retirement Plan
• 100% Remote / No Travel Required
• 6 Paid Holidays
• PTO: 10-15 days per year based on tenure milestones