Enrollment Specialist - Remote

About Us

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

Position Summary

Reporting to the Supervisor, Enrollment, the Enrollment Specialist is responsible for data quality control and ensuring all required paperwork and authorizations are received in a timely manner to efficiently move care recipients into service. This individual will work directly with family caregivers, referral partners and internal stakeholders to optimize the customer experience for new families coming into the program. This includes making recommendations on administrative and process improvements to relieve the administrative burden of referral partners and decrease the time it takes for families to gain access to Careforth services. This role will also manage relationships with external referral sources and PCP offices to enable efficient communication and document gathering, and will oversee administrative efforts in an assigned territory.

What You Will Do

• Manage documentation retrieval process, gathering required paperwork from caregivers, care recipients, referral sources, and internal assessment teams to activate families into Careforth program(s); maintain and adhere to timelines in support of expedited service activation
• Manage the request and collection of prior authorization forms from payor sources and case managers, tracking progress and making outreach as needed to expedite the authorization process
• Perform eligibility and quality assurance checks and audits to ensure required documentation is in place and compliance standards are met
• Initiate and monitor background checks through a third-party screening platform, tracking completion and resolving issues as needed.
• Foster positive and efficient working relationships with referral agencies and PCP offices to increase communication and referrals
• Perform other projects and duties as assigned

Qualifications

• 2+ years customer service or intake experience, preferably in a health care environment
• Strong attention to detail and experience with data integrity in a regulated environment
• Strong written and verbal communication skills; Bilingual skills preferred
• Strong business acumen with desire to understand end-to-end business operations
• Proficient with MS Office and demonstrated ability to work across multiple systems; Working knowledge of case management systems preferred
• Able to work autonomously and as part of a larger team in a fast-paced remote environment

Pay and Benefits

The pay range for this position is $39,500 - $53,400. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.

(Role is remote; however, we are unable to hire candidates residing California)

Discover how we invest in you: https://careforth.com/careers/#benefits

Company Information

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

Equal Opportunity Employer

Careforth is an Equal Opportunity Employer. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.