Enrollment Specialist Team Lead

About the role

As a Team Lead, you'll coach and develop a group of Enrollment Specialists, keep daily operations running smoothly, and drive the results that get patients connected to Thyme Care's program. This is a hands-on leadership role, so you'll stay close to the work by doing direct patient outreach yourself.

Responsibilities

• Lead and develop your team by coaching a team of Enrollment Specialists to hit daily and weekly performance targets, running weekly team huddles and 1:1s to keep everyone trained, supported, and performing at their best.
• Handle day-to-day HR tasks like approving timecards and PTO, and coach your team to follow processes seamlessly.
• Drive continuous improvement by partnering with other team leads to ensure the enrollment queues are working well, and rolling up your sleeves to fix issues when you see them. Surface opportunities to leadership to sharpen team scripts, workflows, and hand-offs, always with an eye toward improving enrollment conversion and achieving our team goals.
• Stay close to members by continuing to do direct patient outreach and enrollment a few hours each week so you stay sharp on best practices and can support your team from real, current experience.

Requirements

• Experience: 3+ years of experience working in patient enrollment or similar field with a sales/conversion component, and a minimum of 2 years directly managing people.
• Technology: Experience with Zoom, Google Suite, Slack, electronic health records, and comfort in learning new technology.
• Data tools: Experience using data tools such as Google Sheets, Looker, or others in order to track performance metrics and ensure team performance.
• Effective listener and communicator: Winsome and articulate, but always start by listening, building rapport and great working relationships with members and colleagues.
• Comfort with ambiguity: Proven track record of success within scaling businesses, fast-paced environments, and/or startups, understanding that rapid changes are par for the course.
• Mission-driven: Personally motivated by our mission and passionate about assisting people and their families during one of the most challenging seasons in their lives.

Qualifications

• A quiet working space due to member privacy requirements.
• Experience working in a remote role.

Skills

• Effective communication and leadership skills.
• Ability to manage multiple tasks and priorities.
• Strong interpersonal and relationship-building skills.
• Comfort with technology and data tools.

Benefits

Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $72,000. The salary range could be lower or higher than this if the role is hired at another level. This role is also eligible for a quarterly performance-based bonus.

Pay

$72,000 - Salary range could be lower or higher than this if the role is hired at another level. This role is also eligible for a quarterly performance-based bonus.

Schedule

Move with purpose. You're biased to action. You know how to identify and prioritize your initiative's needs and do what it takes to ensure that urgent and important needs are acted on immediately.