Enrollment Specialist (Remote - Work From Home)

About the role

We are seeking a passionate and persuasive Enrollment Specialist to enroll patients with chronic, potentially blinding diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration in our care management program. The role involves engaging prospective patients through outbound calls to promote and enroll them in our services.

Responsibilities

• Engage with potential patients through outbound calls to promote and enroll them in our services.
• Provide detailed information about our services, highlighting the benefits and features to prospective patients.
• Address inquiries, concerns, and objections effectively to secure enrollments.
• Maintain accurate enrollment records.
• Collaborate with team members to share best practices and strategies for achieving enrollment/metric goals.
• Communicate effectively with other departments to ensure seamless service delivery and customer satisfaction.
• Participate in training sessions and team meetings to stay informed about services and industry trends.
• Achieve and exceed monthly enrollment targets and performance metrics.
• Track and report enrollment activities, outcomes, and performance to supervisors.
• Utilize CRM (Salesforce) software to document patient interactions.
• Adhere to all company policies, procedures, and ethical standards.
• Ensure compliance with regulatory requirements and company guidelines during the sales and enrollment process.
• Maintain accurate and secure records of customer interactions and transactions.

Requirements

• Ability to speak fluently in both English and Spanish.
• Strong sales instincts — persuasion, objection handling, closing.
• Empathy and patient focus — ability to balance metrics with compassion.
• Excellent verbal and written communication skills.
• High resilience in a quota-driven environment with frequent rejection.
• Strong organizational skills with attention to detail in documentation.
• Ability to work independently in a fully remote environment.
• Ability to work remotely with reliable WiFi access.

Qualifications

• 2+ years of work experience in eye care, or a related field, preferred.
• 1+ years of sales experience, preferred.
• Proficient with Electronic Medical Record (EMR) systems, preferred.

Skills

• Ability to work independently in a fully remote environment.

Benefits

At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you’ll be a part of that growth!

Pay

$23.00 - $26.00 hourly + Monthly bonus opportunity of up to $750

Schedule

Monday to Friday - schedules ranging from 8am - 7pm PST/MST/CST/EST