Enrollment Specialist (Remote)

About Us

AllCampus partners with world-leading universities to recruit qualified students for online degree and certificate programs. With a leadership team that brings decades of experience in education, we offer a robust set of data-driven marketing, enrollment, retention and technology services. We create value for our clients by expanding their reach and cultivating relationships with students to advance their lives and their careers. Higher education institutions — including UCLA, Columbia University, DePaul and Purdue — partner with us for the level of service we provide and our commitment to serving the higher education sector.

Our core values are:

• Own the Result – Take the lead and demonstrate ownership. When challenges arise, we step up and say, "I've got this." We own our work, think creatively, and make decisions that drive results.
• Work Thoughtfully – Great ideas come from thoughtful consideration. By asking the right questions, understanding challenges deeply, and crafting smart strategies, we deliver results that matter.
• Be Authentic – Show up as your true self and speak honestly. Be impeccable with your word, and always follow through. Being authentic builds trust and keeps us aligned as a team.
• Lead with Respect – Respect builds strong teams. We listen, value different perspectives, and treat everyone with kindness. When we remain respectful of each other, we create a space where ideas flow and innovation thrives.
• Embrace Resilience – Stay strong and keep moving. When things get tough, we adapt, grow, and find new ways to solve problems through resilience. Every challenge is a chance to make an impact.
• Adapt and Remain Nimble – Flexibility is our edge. We think creatively and turn change and challenges into opportunities. Being nimble and agile keeps us ahead of the curve.

About the Role

AllCampus is searching for an Enrollment Specialist to join our team. This position is responsible for inbound/outbound calling to match potential students to school programs. The incumbent will help meet both company goals and the needs of prospective students by listening, assessing each individual and making independent judgments as to whether the student is a good fit for a respective program.

Responsibilities

• Utilizes knowledge regarding higher education and the degree program to discuss details and benefits with potential students.
• Uses creative thinking and program knowledge to educate potential students on college degree programs.
• Addresses students' concerns regarding online degree programs and ensure that all prospective students receive the correct program information.
• Conducts telephone interviews to screen potential student applicants for the college degree program by managing inquiries and achieving prompt contact.
• Performs outbound calls as necessary to meet established benchmarks.
• Follows up on and qualifies inbound inquiries.
• Utilizes independent judgment to determine if a student is a good fit for the applicable programs.
• Maintains consistent contact with current and prospective students, providing the highest level of customer service.
• Ensures that prospective students have realistic expectations regarding their course of study.
• Guides applicants through the process to make sure all application components are completed in a timely manner by developing timelines along with structured follow-up.
• Contacts students from the time of initial enrollment through orientation with responsibilities extending through the first three (3) weeks of classes.
• Acts as an advocate/liaison with prospective students to ensure the process of enrollment and financial aid is delivered with the highest level of customer service.
• Inputs all activity into CRM/database systems in a timely and accurate manner.
• Displays the highest level of integrity and ethics.
• Participates in meetings as required.
• Performs other duties assigned.
• Work on weekends and evenings may be required; some travel to client sites may be required.

Requirements

• An equivalent combination of education, training and experience will be considered.
• Bachelor's degree from a four-year college or university; minimum of two (2) years of experience in sales, preferably online admissions or inside sales.
• Demonstrated success in referral/lead building.
• Designation in title from I/II is driven by successful performance and tenure within the role, experience in similar/related positions, and overall higher education work experience and track record.

Skills

• Language Ability – Able to read and comprehend simple instructions, short correspondence and memos; able to write simple correspondence; able to talk to others to convey information effectively.
• Reasoning Ability – Able to apply common sense understanding to carry out simple written or oral instructions.
• English Language – Basic knowledge of the English language. Able to comprehend simple instructions in English.
• Customer Service – Responds promptly to customer needs. This includes student needs assessment, meeting quality standards for services and evaluation of student satisfaction.
• Active Listening – Gives full attention to what other people are saying and takes time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Time Management – Manages one’s own time and the time of others to meet deadlines.
• Organizing, Planning, and Prioritizing Work – Develops specific goals and plans to prioritize, organize, and accomplish work.
• Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
• Teamwork – Balances team and individual responsibilities; contributes to a positive team spirit.
• Organizational Support – Follows company policies and procedures and completes tasks correctly and on-time.
• Attendance/Punctuality – Arrives to work/meetings on time.
• Professionalism – Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.
• Computer Skills – General office equipment (computer, printer, fax, copy machine). Knowledge of Microsoft Office products and e-mail.

Benefits

At AllCampus, the passion and talent our employees bring to work every day are at the core of our continued success as a company. We are committed to fostering your professional growth, as well as doing everything we can to keep you happy, healthy, and passionate about the work you do. That's why we promote a casual and cordial office environment where every employee is valued, and the doors of communication are always open. Our competitive and comprehensive benefits package includes:

• Health Coverage
• Retirement Planning
• Work-life balance

In addition to plenty of extra perks like free food, lively parties, and Summer Friday hours.

Pay

The salary range for this role is $50,000 - $65,000.

AllCampus is committed to creating a culture that is inclusive of race, age, gender or gender identity, ethnicity, religion, nationality, sexual orientation, physical ability, military veteran status and other backgrounds. We continually strive to grow and support our diverse employee population.