Enrollment Specialist-NWACC Washington County

Essential Duties

• Reviews, verifies, evaluates, and processes admissions documents, transcripts, high school equivalency credentials, and supporting documentation in accordance with institutional policies, procedures, and applicable state and federal regulations
• Performs high-volume document review, data entry, indexing, retention, and student record maintenance in college systems while ensuring accuracy, confidentiality, consistency, and FERPA compliance
• Determines completion of admission requirements by consistently applying admissions policies, enrollment requirements, document intake standards, and related procedures to individual student records
• Provides timely and professional customer service by responding to admissions-related inquiries, resolving routine processing issues, and communicating through established college channels
• Collaborates with Admissions, Enrollment Services, High School Relations, Records, Financial Aid, and other campus partners to support admissions operations, enrollment goals, student persistence, and departmental priorities
• Generates, reviews, and maintains admissions reports and data; supports process improvement, system testing, troubleshooting, and updates to procedures, technology, and related resources
• Maintains current knowledge of Enrollment Services resources, software applications, academic schedules, testing procedures, policies, procedures, and operational updates necessary to perform assigned duties
• Participates in cross-training, professional development, and team support activities while managing multiple priorities, meeting processing timelines, and adapting to changing enrollment needs, technology, regulations, and priorities

Physical Demands/Work Environment

• Frequently Standing
• Walking
• Talking
• Constantly Manipulate items with fingers, including keyboarding
• Sitting
• Hearing
• Repetitive motion

Minimum Qualifications

• High school diploma or equivalent
• One year of administrative support, records processing, customer service, data entry, or related office experience
• Experience using computer systems, databases, document management systems, or related technology to enter, review, and maintain accurate records
• Ability to learn and apply institutional policies, procedures, and regulatory requirements while maintaining accuracy, confidentiality, and attention to detail
• Ability to manage multiple priorities, adapt to changing processes, communicate effectively, and contribute to a collaborative team environment

Preferred Qualifications

• Experience working in higher education, admissions, enrollment services, records, or a student services environment
• Knowledge, Skills, And Abilities
• Knowledge of higher education admissions processes, enrollment services operations, campus resources, and applicable institutional, state, and federal regulations
• Knowledge of student information systems, document management systems, reporting tools, and related technology used to support admissions operations
• Ability to interpret and consistently apply policies, procedures, and requirements while maintaining accuracy, confidentiality, and attention to detail
• Ability to review, evaluate, and verify information from multiple sources, identify discrepancies, and provide recommendations for process improvements.
• Ability to compile, organize, and analyze information for reporting, documentation, and operational needs
• Ability to adapt to changing priorities, procedures, technology, and enrollment needs while maintaining effective working relationships with students, staff, and campus partners