Enrollment Specialist (MI)

Responsibilities

• Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner.
• Ensures enrollment documents are complete and accurate.
• Recommends improvements to internal process/systems to prevent future issues and to enhance service experience.
• Maintains confidentiality and HIPAA compliance.
• Upholds company values and mission.
• Other duties as assigned.

Qualifications

• Associate degree or Bachelor’s Degree in Business, or Human Services/Social Work, or Marketing/Communication is preferred.
• Will consider candidates with experience relevant to the position.
• 1 year of experience in a related field.
• Strong oral and written communication skills.
• Personal computer skills, specifically Microsoft Office products.
• Knowledge of principles and processes for providing customer service.
• Strong ability to participate in a highly effective team.
• Strong knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.

About the Role

The Enrollment Specialist plays a crucial role in helping individuals navigate the self-direction model of care, serving as an advocate and educator. This role requires a blend of technical expertise and interpersonal skills to ensure smooth and compliant enrollment processes.