Enrollment Specialist (Health Outreach)

The Enrollment Specialist (Health Outreach) role is based in the United States and involves supporting patients in accessing specialized healthcare services. Key responsibilities include:

1. Managing outreach activities
2. Coordinating appointments
3. Ensuring a smooth onboarding experience
4. Conducting initial consultations
5. Collecting medical history information
6. Scheduling and coordinating appointments
7. Providing guidance and technical support
8. Maintaining accurate documentation
9. Delivering a professional, empathetic, and patient-centered experience
10. Collaborating with clinical and operational teams

Requirements

• Experience in healthcare outreach, customer engagement, or patient support
• Strong organizational skills
• Ability to thrive in a remote environment
• Empathy, adaptability, technical confidence, and effective communication skills
• Previous call center experience managing high-volume inbound and/or outbound calls
• Familiarity with Medicare, insurance concepts, and healthcare processes
• Experience supporting older adults or elderly populations
• Strong documentation skills
• Ability to navigate multiple software systems
• Comfortable learning new technologies and working with digital healthcare platforms
• Highly organized with the ability to manage complex information flows and competing priorities
• Ability to work independently and effectively in a fully remote environment

Benefits

• Competitive annual salary range of approximately $45,000-$46,000
• Flexible remote work model
• Flexible scheduling options
• Opportunity to contribute to a mission-driven healthcare organization
• Professional growth, training, and continued education opportunities
• Innovative technology and healthcare tools
• Opportunity to contribute to strategic initiatives
• Collaborative team environment