Enrollment Specialist

Principal Responsibilities

• Congduct group and individual outreach to explain JWCH's clinical services and programs.
• Perform outreach to educate individuals about health care options such as Medi-Cal, Healthy Families, Healthy Kids, Healthy Way LA, and others in diverse settings like Clinic sites, head starts, schools, churches, CBOs, homeless shelters, and health fairs.
• Provide comprehensive assistance to children and their families, including in-reach and outreach to target members and support during the application process.
• Follow up to verify enrollment and encourage the utilization of health insurance benefits and services.
• Offer assistance to members facing challenges during enrollment, advocating on behalf of families, and addressing barriers to enrollment, utilization, and retention.
• Support families in enrolling for health care services and help them access and retain these services effectively.
• Ensure proper enrollment of prenatal patients and their newborns into Medi-Cal, Healthy Families, and other health care options.
• Assist CHDP - Gateway patients in accessing all available services.
• Conduct presentations about health care options like Medi-Cal, Healthy Kids, Healthy Families, and Healthy Way LA to community members and other CBOs.
• Engage in outreach activities at health fairs and other gatherings.
• Maintain records, logs, signing sheets, and necessary documentation to track compliance and evaluate program performance.
• Plan and conduct outreach activities in the field, as well as orientation meetings, trainings, workshops, and informational events for childcare providers, schools, and community-based programs, shelters, churches, and other venues.
• Be available for evening and weekend work as assigned.
• Provide assistance to the supervisor with special tasks or events, including trainings, workshops, special mailings, and material reproduction.
• Attend and actively participate in external meetings and events related to scope of work.
• Prepare program reports according to departmental policy and procedures.

Requirements

• Minimum of one year of experience in health care outreach and enrollment.
• Bilingual- Fluent in both English and Spanish.
• Possess a current valid California Driver License and Insurance Certificate.
• Excellent oral and written communication skills.
• Must possess a caring and compassionate demeanor.
• High School Diploma or equivalent required.
• Proficiency in working with diverse socio-economic, ethnic, and cultural backgrounds among clients, patients, and staff.
• Certified Application Assistant (CAA) qualification is preferred.
• AA Degree in a related field (Public Health, Health-Care Administration, Human Services) preferred.

Employee Benefits

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!