Enrollment Specialist

Qualifications

• Accredited Senior High School Diploma or General Equivalency Diploma/GED
• Associate's or Bachelor's Degree (preferred)
• Experience with office support in a fast-paced, customer-based environment
• Two years of customer service experience (preferred)
• Two years of office experience with a focus on recordkeeping, specifically in a public school environment (preferred)

Required Knowledge, Skills, And Abilities (KSAs)

• Strong ability to develop and maintain effective working relationships
• Strong customer service skills via phone, email, text, and in-person
• Familiarity with a variety of computer applications, including Google Suite of products
• Ability to follow verbal and written instructions ensuring attention to detail
• Ability to collect, analyze, and present data on enrollment
• Ability to manage multiple priorities effectively, while prioritizing tasks daily
• A solid work ethic and the ability to work independently in an in-person or remote setting
• Flexibility to work evenings and weekends to meet the demands of the department
• Bilingual proficiency (preferred)

Responsibilities And Duties

• Process new applications submitted through the SIS to ensure data is formatted correctly to prevent errors within the system
• Send bulk messaging to interested families to offer support through the enrollment process
• Guide families through the enrollment process and secure the required documents as needed for enrollment
• Build relationships with school staff, leadership, and parents to enhance the enrollment experience
• Report system and enrollment issues to leadership in order to resolve them in a timely manner
• Request records for newly enrolled students via the Texas Records Exchange system and share records of withdrawn students with requesting districts
• Enter immunization records for students and ensure that all immunizations are up to date in order to maintain compliance with the TEA
• Review student progress and activity to fulfill requests for VOE, Social Security, and the Attorney General
• Gather documentation for students who have left iSVA and do not show as enrolled at another Texas Public School
• Provide a positive customer service experience to parents and students by responding to all communication in a timely manner
• Make phone calls, text, and send email communication to families throughout the enrollment process to ensure that they are well informed of any updates
• Ability to listen to parent complaints, take detailed notes, and provide a solution
• Attend team meetings and provide feedback and ideas to enhance the enrollment experience
• Attend training sessions to understand processes and procedures within iSVA
• Some travel required in order to support STAAR testing for iSVA students
• Other duties as assigned