ENROLLMENT SPECIALIST

Communities We Serve

The Supportive Programs and Initiatives (SPI), Fair Fares program Division serves low-income families who are in receipt of Cash Assistance, Supplemental Nutritional Assistance Program as well as New York City residents who are living at or below the federal poverty line.

Responsibilities

• Verify and enroll participant referrals daily: Walk-In, electronically and/or telephonically. Review consumer’s documents for completeness; ensures Fair Fares consumers have all necessary paperwork and documentation required to complete the Fair Fares application process. Documentation will be reviewed and authenticated as “official” documentation while maintaining the highest level of confidentiality and discretion.
• Review FF database throughout the day and ensure all program consents are signed. Navigate the enrollment database; scan all authenticated official documents into the database; data enters all demographic and relevant consumer information necessary to process the completed application; and ensure that all information is entered accurately.
• Finalize and submit the consumers complete Fair Fare application; review to ensure that all necessary documents and/or other relevant information are obtained from the consumer. Notify consumers of required, missing documentation, and direct those consumers to return the missing information according to program procedure. Be responsible for informing consumers of how to obtain official documents from local, state and/or information for submission of complete applications. Respond to consumer questions and concerns in a timely manner.
• Cookordination communication around site-specific issues under direction from his or her supervisor; responsible for creating, organizing, scheduling, and presenting information to community audiences via public speaking (conducting information sessions and setting up information tables), flyers, brochures, and other relevant mediums. Coordinate efforts to facilitate communications at the various locations throughout the five boroughs of New York City to support consumers in the Fair Fare enrollment process and provide adequate personnel coverage.

Qualifications

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Educational and/or experience which is equivalent to "1" above.

Additional Information

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.