Enrollment Specialist

About the role

Daymark Health is a value-based oncology company focused on redefining the cancer care experience. Led by CEO Dr. Justin Bekelman and a team of leading oncologists and value-based care experts, Daymark provides comprehensive, personalized cancer care through a hybrid in-person + virtual model.

Responsibilities

• Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support.
• Guide patients through our enrollment process, surfacing goals and concerns to help tailor support.
• Respond to inbound communications, triage requests, and ensure patients are connected to the right team members.
• Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams.
• Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access.
• Work a structured schedule with coverage to ensure patient access

What Success Looks Like in 3 Months

• You’ve become a go-to resource for both patients and providers, known for your professionalism, warmth, and follow-through.
• You’ve contributed to improvements in our enrollment process and patient experience by identifying gaps and opportunities.
• You’re hitting your daily, weekly, and monthly enrollment goals day, while ensuring a great patient experience
• You’re passing regular call audits for compliance and quality

Qualifications

• Sales/Enrollment experience - 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume.
• Relational & Empathetic: Quick and genuine trust-building skills with both providers and patients.
• Organized & Proactive: Initiative, staying on top of details, bringing structure to dynamic or ambiguous situations.
• Excited about Startups: Comfortable with frequent change and making a big impact at a startup.
• Strong Communicator: Clear and professional writing and speaking skills, tailoring communication to fit audience and situation.
• Tech-Savvy: Documented in a CRM such as Salesforce, knowledge of tools like Slack, Salesforce, Zoom, Google Suite, and EHRs, ability to adapt to new systems and workflows.

Additional Information

• Location: Fully remote but candidates must be based in the Northeastern US.
• Hours: Monday to Friday, 8:30 AM to 5 PM Eastern.
• Compensation: Base + commission structure, anticipated base between $60,000 to $70,000, with an opportunity for a $10,000-$15,000 commission based on performance and enrollment targets.