Enrollment Services Specialist- Processing

About the role

The Enrollment Services Processing Specialist performs general and technical clerical, processing, records, and customer service functions supporting Enrollment Services, including Admissions, Records, and Financial Aid operations. The specialist processes student records and enrollment‑related documentation, assists students through enrollment processes, maintains data integrity within institutional systems, and supports operational efficiency across the division. This centralized processing resource ensures accurate processing of student documentation, compliance with federal, state, and institutional regulations, and high‑quality customer service to students, employees, and the community.

Responsibilities

• Understand and effectively communicate Enrollment Services processes, procedures, forms, deadlines, and required documentation related to Admissions, Records, and Financial Aid.
• Process incoming documents related to Enrollment Services functions, including but not limited to: Admissions applications; Immunization records; Test scores; High School and college transcripts; Financial aid verification documentation; Scholarship applications; FERPA requests; Address and name changes; Enrollment verifications; Change of major requests; Transcript processing requests.
• Review, evaluate, and process student records and enrollment documentation for accuracy, completeness, and compliance with institutional requirements.
• Process and monitor electronic and hard‑copy transcripts, including transcript downloads, indexing, scanning, and imaging functions.
• Assess transfer student records and assist with transcript evaluation processes and placement‑related procedures according to institutional guidelines.
• Review applicants for placement requirements and assist with admissions processing and student admissions decisions after receipt of required documentation.
• Coordinate scanning, indexing, imaging, retention, and disposal of received documents in accordance with institutional procedures.
• Contact students, schools, agencies, and other entities to resolve issues related to enrollment documents, records, and processing requirements.
• Send correspondence and notifications as required related to admissions, records, financial aid, and enrollment processing activities.
• Maintain an ongoing understanding of federal, state, TBR, FERPA, financial aid and institutional regulations related to enrollment services and student records.
• Efficiently operate Banner, SLATE and related software systems, including Outlook, Word, Excel, imaging systems, and other enrollment technologies accurately and effectively.
• Assist with operational processes that support enrollment, progression, retention, persistence, and graduation goals for the college.
• Maintain accuracy, confidentiality, and integrity of student records and institutional data.
• Provide excellent customer service to students, faculty, staff, and community members through in‑person, phone, and electronic communication.
• Work collaboratively with college personnel regarding enrollment‑related questions, issues, and processes.
• Support cross‑functional Enrollment Services operations during peak processing periods.
• Perform other work‑related duties as assigned.
• Handle multiple tasks simultaneously while maintaining attention to detail and accuracy.
• Exercise sound judgment in working with students, employees, and confidential information.

Requirements

• High school diploma or equivalent required.
• One (1) year of college coursework preferred.
• Minimum of two (2) years of full‑time general clerical, records, processing, customer service, or data entry experience required.
• Full‑time experience in higher education, student services, admissions, records, financial aid, or related administrative operations preferred.
• Experience with Banner or similar student information systems preferred.

Skills

• Ability to work independently with minimal supervision.
• Ability to relate effectively to a diverse student, faculty, staff, and community population.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency with PC software applications, databases, and student information systems.
• Strong organizational skills and attention to detail for maintaining accurate records and processing documentation.
• Ability to handle multiple priorities and tasks simultaneously in a fast‑paced environment.
• Sound judgment and confidentiality of student records and sensitive information.
• Knowledge of federal, state, institutional, and FERPA regulations related to enrollment services.
• Adaptability to changing operational needs and cross‑functional responsibilities.

Working Conditions

• Heavy use of computers and enrollment technology systems; must be able to sit for extended periods while using a computer.
• Occasionally required to lift, bend, and stoop.
• Normal sitting and movement in an office environment.
• Overtime and flexible work hours may occasionally be required.
• Travel to campuses and other locations within the college service area for meetings and job‑related activities may be required.

Pay

Salary range (annual): $32,480 to $38,970. Salary offers are determined based on documented education and relevant full‑time experience.

Benefits

• Vacation and sick leave
• 14 paid holidays
• Medical, dental, vision, and life insurance
• Retirement plans
• Optional 401(k) and 403(b) deferred compensation plans
• Educational benefits for the employee and their spouse and dependents

Schedule

Full‑time, in‑person position at the Columbia, TN campus. Overtime and flexible work hours may be required occasionally.