Enrollment Services Representative - Miramar Campus

Location: Miramar, FL

About Us

FVI School of Nursing and Technology is a leading institution dedicated to providing exceptional educational opportunities for students seeking to further their academic careers. We pride ourselves on fostering a supportive and inclusive environment where students can thrive intellectually and personally. Voted the best place to work, we take pride in our excellent student outcomes, friendly team members, and commitment to ethical standards.

• Excellent Student Outcomes: Our students succeed, and so do you!
• Friendly, Optimistic Team Members: Join a supportive and positive work environment.
• Ethical Standards: We uphold the highest ethical standards in all our endeavors.
• Opportunity for Career Advancement: Grow with us as we expand our horizons.
• Beautiful Campus Facilities: Work in a conducive and inspiring environment.

About the Role

The Enrollment Services Representative will play a pivotal role in the recruitment and enrollment process. As the first point of contact for prospective students, you will provide accurate information, guidance, and support throughout the admissions process. Serving as an ambassador for the institution, you will help shape a positive and memorable experience for all applicants. This role requires a highly motivated, goal-oriented professional who excels at building relationships, managing a high volume of communications, and helping prospective students make informed educational decisions.

Success in this role is measured through call activity, lead conversion, appointment setting, student engagement, and achievement of monthly enrollment goals.

Responsibilities

Student Recruitment & Enrollment

• Respond promptly to prospective student inquiries generated through various marketing channels.
• Conduct consultative interviews to assess prospective students' educational and career goals.
• Guide prospective students through the admissions process, including program selection, admissions requirements, and enrollment procedures.
• Maintain consistent communication with prospects through phone calls, text messages, emails, and virtual meetings.
• Build rapport and establish trust with prospective students and their families.
• Schedule and conduct campus tours and information sessions.
• Collaborate with Financial Aid, Student Services, and Academic departments to support student enrollment.

Call Activity & Lead Management

• Manage a high-volume lead pipeline and maintain accurate records within the institution's CRM system.
• Conduct a minimum number of outbound calls daily to prospective students.
• Execute timely follow-up activities according to established enrollment processes.
• Maintain consistent contact with prospective students throughout the decision-making process.
• Ensure all lead activity, communications, and outcomes are documented accurately and timely.
• Monitor and manage assigned leads to maximize conversion opportunities.

Performance Metrics

• Meet or exceed established daily, weekly, and monthly call activity goals.
• Meet or exceed appointment-setting objectives.
• Maintain required lead contact and follow-up standards.
• Achieve monthly enrollment targets.
• Consistently maintain conversion rates and productivity standards established by management.
• Participate in regular performance reviews and enrollment strategy meetings.

Compliance & Professionalism

• Adhere to all institutional policies, procedures, and ethical admissions standards.
• Maintain confidentiality of student information.
• Ensure all admissions activities comply with applicable state, federal, and accrediting regulations.
• Represent the institution professionally and positively at all times.

Requirements

• Bachelor’s degree in education, counseling, communications, or related field.
• Bilingual required.
• Previous experience in admissions, recruitment, student advising, or related fields within higher education.
• Excellent interpersonal and communication skills, with the ability to engage diverse audiences and build rapport quickly.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proficiency in MS Office suite and CRM software.
• Commitment to promoting diversity, equity, and inclusion in all aspects of the admissions process.

Benefits

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance