Enrollment Services Representative - Miami Campus

Job Description

The Enrollment Services Representative will play a pivotal role in the recruitment and enrollment process. As the first point of contact for prospective students, the advisor will be responsible for providing accurate information, guidance, and support throughout the admissions process. Working closely with prospective students, families, and other stakeholders, the advisor will serve as an ambassador for the institution, helping to shape a positive and memorable experience for all applicants.

Essential Duties And Responsibilities

• Respond promptly to prospective student inquiries generated through various marketing channels
• Conduct consultative interviews to assess prospective students' educational and career goals
• Guide prospective students through the admissions process, including program selection, admissions requirements, and enrollment procedures
• Maintain consistent communication with prospects through phone calls, text messages, emails, and virtual meetings
• Build rapport and establish trust with prospective students and their families
• Schedule and conduct campus tours and information sessions
• Collaborate with Financial Aid, Student Services, and Academic departments to support student enrollment
• Manage a high-volume lead pipeline and maintain accurate records within the institution's CRM system
• Conduct a minimum number of outbound calls daily to prospective students
• Execute timely follow-up activities according to established enrollment processes
• Maintain consistent contact with prospective students throughout the decision-making process
• Ensure all lead activity, communications, and outcomes are documented accurately and timely
• Monitor and manage assigned leads to maximize conversion opportunities

Qualifications

• Required: Associate's degree in education, counseling, communications, or related field
• Preferred: Bachelor's degree
• Required: Minimum of two years of experience in admissions, recruitment, student advising, or related fields within higher education
• Required: Demonstrated success working in a goal-driven environment
• Required: Strong communication, relationship-building, and interpersonal skills
• Required: Ability to effectively manage multiple priorities and deadlines
• Required: Experience working with CRM systems and Microsoft Office applications
• Preferred: Higher education admissions experience
• Preferred: Experience recruiting students in nursing, healthcare, allied health, or career-focused education programs