ENROLLMENT SERVICES REPRESENTATIVE

Calendar year, full-time, permanent classified civil-service position represented by ESP-URI/NEARI (Educational Support Professionals).

About the role

To provide high-level Enrollment Services clerical support; assist in answering Enrollment Services requests and providing information on a wide variety of enrollment-related questions, including maintenance of student financial and employment records; receive and disburse currency and checks according to established procedures; perform complex word processing and data entry using word processing, database, and spreadsheet software.

Works under general supervision with latitude for independent judgment; work is monitored and reviewed for accuracy and adherence to objectives. May supervise a small group of Enrollment Services support staff as required.

Responsibilities

• Research and respond to Enrollment Services requests (in-person and telephone) concerning registration and records, student financial assistance and employment, billing, and collections.
• Collect payments, including checks for confirmation deposits, housing deposits, and outside loans and scholarships.
• Receive, receipt, and balance money and checks with accuracy and speed.
• Record Enrollment Services transactions in books of original entry and post to ledger accounts from receipt, disbursement, expense, and appropriation records according to established account classifications.
• Reconcile Enrollment Services records with those of the University’s General Accounting Office and/or Grant and Research Accounting Office to ensure agreement of disbursements, receipts, outstanding orders, and balances.
• Process transcript requests.
• Review financial aid applications for completeness and request missing information when necessary.
• Assist in answering written requests and troubleshooting problems related to Enrollment Services.
• Disseminate information concerning fee schedules, payment plans, fee waivers, sanctions, refunds, and assist in distributing Enrollment Services printed materials and correspondence.
• Perform complex word processing, database, and spreadsheet functions.

Requirements

• Familiarity with principles, practices, and techniques associated with enrollment services and supporting computer systems.
• Working knowledge of procedures and practices for handling and accounting for receipt and disbursement of monies.
• Working knowledge of bookkeeping principles and practices.
• Ability to perform complex tabulations and arithmetical computations, accurately count and disburse money, and perform word processing, database, and spreadsheet functions with speed and accuracy.
• Ability to deal courteously with customers.

Qualifications

Education: Graduation from a senior high school, including or supplemented by completion of courses in commercial arithmetic.

Experience: Employment involving enrollment services practices, including procedures and practices for handling and accounting for receipt and disbursement of monies; customer service; and use of word processing, database, and spreadsheet software.

OR: Any combination of education and experience substantially equivalent to the above.

Note: 40 net words per minute (5-minute test).

Benefits

• Generous benefits package including a tuition waiver for CCRI, RIC, and URI for the successful candidate, spouse, and dependents (if applicable).
• Paid time off and paid state holidays.
• Mandatory retirement plan and other types of benefits.

For more details, visit Explore Employee Benefits.

Pay

Salary range: $48,771–$53,059 (Pay Grade Level 315).

Schedule

8:30 AM to 4:30 PM, Monday through Friday.