Enrollment Services Representative

Location: Eastern Campus • Reports to: INT Director Enrollment Center • Part-Time Support Staff • Union Position

About the role

Provides first-level enrollment services in admissions, registration, cashiering/payment of student fees, financial aid, scholarships, and responds to requests for general information with a commitment to student customer satisfaction, quality, and accuracy. Performs related enrollment service functions that support office operations. Provides appropriate referrals to other service areas, and delivers telephone and online service support for the campus and the college.

Responsibilities

• Assists in processing academic records
• Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointments
• Assists current and prospective students with information inquiries and registration processing, both in-person, online, and over the telephone
• Assists students with completing necessary forms; validates forms for accuracy; processes as required
• Accesses, inputs, and retrieves data from BANNER and other data systems
• Maintains files and records; utilizes scanning technology to update electronic files
• Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems
• Answers questions and assists with Financial Assistance application (FAFSA) completion, explains funds disbursement procedures, reviews student tracking and award status
• Provides scholarship and student loan information
• Answers questions regarding status of Standards of Academic Progress
• Receives Emergency Funds requests
• Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly
• Accepts Selective Service Information
• Informs student of academic status and accepts appeal for readmission
• Processes registration payments, payment for services, sales, fines, and items to be held for safekeeping
• Rotates between in-person and electronic customer service duties
• Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits
• Processes My Tri-C Card requests, authorization forms, and transactions related to the card program
• Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested
• Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction
• Performs other related duties as assigned

Requirements

• Associate Degree
• Two years of equivalent full-time clerical experience in an office environment
• One year of equivalent full-time experience in student services in an educational setting
• Experience with an integrated student software system
• Skills with keyboarding, basic grammar and math, standard-level word processing (MS Word), and standard-level spreadsheet applications (MS Excel)
• Ability to understand and utilize third-party software for student transactions (e.g., Sally Mae, Bosscars, BlackBoard)
• Ability to exercise good judgment and discretion in the performance of regular work
• Excellent written, verbal, and interpersonal communication skills
• Excellent student customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to be professional in interaction with internal and external customers at all times in person, online, and over the telephone
• Ability to perform detailed work with a high degree of accuracy and attention to detail
• Ability to handle multiple tasks and effectively prioritize work
• Sensitivity to appropriately respond to the needs of a diverse population

Preferred Qualifications

• Bachelor’s Degree
• Five years of direct student services work experience at a higher education institution
• Knowledge and experience with Banner student information and related student transaction systems

Work Environment & Physical Demands

• Occasionally lift up to 25 pounds unassisted
• Regularly stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch
• Frequently talk or hear
• Work in a fast-paced environment with a moderate noise level

Pay

Minimum salary $21.50/hour

Schedule

• Monday – Friday, 10 am – 2 pm
• Occasional Saturdays during peak times