Enrollment Services Representative (2 positions, part-time, 18 hours)

2 part-time positions (18 hours per week), limited to 06/30/2027.

About the role

To provide high-level Enrollment Services clerical support; assist in answering Enrollment Services requests and providing information on a wide variety of enrollment-related questions, including maintenance of student financial and employment records; receive and disburse currency and checks according to established procedures; perform complex word processing and data entry functions using word processing, database, and spreadsheet software.

Works under the general supervision of a superior with some latitude for independent judgment. As required, may supervise the work of a small group of Enrollment Services support staff.

Responsibilities

• Research and respond to Enrollment Services requests (both in-person and telephone) concerning registration and records, student financial assistance and employment, billing, and collections.
• Collect payments, including checks for confirmation deposits, housing deposits, and outside loans and scholarships.
• Receive, receipt, and balance money and checks with accuracy and speed.
• Record Enrollment Services transactions in books of original entry and post to ledger accounts from receipt, disbursement, expense, and appropriation records according to established account classifications.
• Reconcile Enrollment Services’ records with those of the University’s General Accounting Office and/or Grant and Research Accounting Office to ensure complete agreement of records of disbursements, receipts, outstanding orders, and balances.
• Process transcript requests.
• Review financial aid applications for completeness, requesting missing information when necessary.
• Assist in answering written requests and troubleshooting problems related to Enrollment Services.
• Disseminate information concerning fee schedules, payment plans, fee waivers, sanctions, refunds, and assist in distributing Enrollment Services printed materials and correspondence.
• Perform complex word processing, database, and spreadsheet functions.

Requirements

• Familiarity with principles, practices, and techniques associated with enrollment services and computer systems used to support enrollment services.
• Working knowledge of procedures and practices used in handling and accounting for the receipt and disbursement of monies.
• Working knowledge of the principles and practices of bookkeeping.
• Ability to perform complex tabulations and arithmetical computations, accurately count and disburse money, and perform word processing, database, and spreadsheet functions with speed and accuracy.
• Ability to deal courteously with customers.

Qualifications

Education: Graduation from a senior high school, including or supplemented by completion of courses in commercial arithmetic.

Experience: Employment involving enrollment services practices, including procedures and practices used in handling and accounting for the receipt and disbursement of monies; customer service; and use of word processing, database, and spreadsheet software.

OR: Any combination of education and experience that is substantially equivalent to the above.

Note: 40 net words per minute (WPM) — 5 minutes.

Preferred Qualifications

• Bilingual candidate with fluency in Spanish.
• Prior experience working in a higher education environment.
• Prior experience working in an environment with high telephone call volumes (e.g., call center).

Pay

Salary range: $26.79 - $29.15 per hour.

Schedule

9:00 AM to 1:30 PM — Tuesday, Wednesday, Thursday, Friday.