Enrollment Services Professional
for each heading. Use - for any list of duties/requirements/benefits. Use
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Include a section only when posting has real, specific content. So we need to extract content.
Let's parse the posting.
First paragraph: "The Enrollment Services Professional (ESP) provides direct student support at the Ivy Tech Lake County campus, including the Crown Point, East Chicago, and Gary locations. The ESP assists students after they complete the application process and helps guide them through the next steps toward enrollment. This position focuses on supporting new applicants completing the Knowledge Assessment, submitting the FAFSA, registering for first-semester courses, and understanding key enrollment requirements. The ESP works closely with prospective and newly admitted students to guide them through the enrollment process and must be proficient in the Customer Relationship Management platform, IvyConnect. The role is cross-functional and includes support in admissions, recruitment, financial aid, registration and records, and bursar-related processes. The ESP helps students resolve transactional needs, manages a student caseload, and supports efforts to increase student engagement, improve conversion rates, and move applicants successfully through the enrollment process to registration."
That's a description; could go under About the role.
Then "Pay: $40,000 - 45,000 per year" => Pay section.
"Location: Primary office location will be Crown Point but frequent travel to East Chicago and Gary will be required." Location is not a requested heading; we can include maybe in About the role or drop? The instruction says we can fold minor metadata into a short
or drop it. So we can include location in About the role paragraph.
"Schedule: Primarily Monday-Friday daytime hours, in person at a campus location. Some weekends or evenings may be required for special events or during peak times." => Schedule section.
Then "Major Responsibilities" list bullet points. We'll put under Responsibilities heading.
Then "Education, Experience And Other Requirements" => Requirements/Qualifications/Skills? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections to include. We have content for Requirements (education, experience). Also Qualifications maybe overlapping. Skills maybe separate (technical platforms). We can split: Requirements (education/experience), Qualifications (maybe preferred experience?), Skills (technical platforms). But we must not create sections with filler. We need to see if there is distinct content for each.
From posting:
Education, Experience And Other Requirements:
- The ESP must be available to provide services at the Lake County Campus, which includes Crown Point, East Chicago, and Gary locations.
- Bachelor's degree is required with one (1) to three (3) years' related work experience OR associate degree with three (3) to four (4) years' related work experience
- Two years of experience in customer relations, recruiting, or sales are essential
- Prior experience in K-12 or higher education is preferred
- Leadership experience to solve challenges and provide solutions for improvements is essential
- Experience in technical platforms (Teams, Zoom, CRM, Microsoft Office, Banner)
- Ability to take initiative and complete tasks
- Ability to exercise independent judgment related to college policies
- Flexibility to attend meetings or events after normal working hours
- Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.
- Official transcripts required at time of hire, sent directly from issuing institution to the Office of Human Resources.
That's a mix of requirements and qualifications. We could put under Requirements heading (education/experience) and maybe Qualifications heading (preferred experience, leadership, etc). But we need to avoid duplication.
Better: Use Requirements for education/experience mandatory. Use Qualifications for preferred/leadership etc. Use Skills for technical platforms and abilities.
Let's extract:
Mandatory education/experience:
- Bachelor's degree required with 1-3 years related work experience OR associate degree with 3-4 years related work experience.
- Two years of experience in customer relations, recruiting, or sales are essential.
- The ESP must be available to provide services at the Lake County Campus (Crown Point, East Chicago, Gary).
Preferred/Qualifications:
- Prior experience in K-12 or higher education is preferred.
- Leadership experience to solve challenges and provide solutions for improvements is essential (actually essential, but could be qualification).
- Ability to take initiative and complete tasks.
- Ability to exercise independent judgment related to college policies.
- Flexibility to attend meetings or events after normal working hours.
- Selected candidate ... background checks... (maybe not needed as it's boilerplate? It's a condition but could be considered requirement. However it's somewhat boilerplate; but it's specific. Might keep under Requirements.)
Skills:
- Experience in technical platforms (Teams, Zoom, CRM, Microsoft Office, Banner).
Also maybe "Ability to take initiative..." is skill.
We'll decide.
Now Benefits: detailed list.
Now we need to output HTML with sections only if content present.
We'll have:
About the role
... (description)
Responsibilities
- ... each bullet
Requirements
- ... mandatory education/experience etc
Qualifications
- ... preferred/leadership etc
Skills
- ... technical platforms
Benefits
- ... each benefit item
Pay
$40,000 - $45,000 per year
Schedule
Primarily Monday-Friday daytime hours, in person at a campus location. Some weekends or evenings may be required for special events or during peak times.
We need to ensure we don't include filler like "commensurate with experience". Not present.
We need to remove duplicated lines, boilerplate like EEO etc. We'll omit those.
Now craft the content.
About the role paragraph: combine first paragraph plus location maybe.
Let's write:
"The Enrollment Services Professional (ESP) provides direct student support at the Ivy Tech Lake County campus, including the Crown Point, East Chicago, and Gary locations. The ESP assists students after they complete the application process and helps guide them through the next steps toward enrollment. This position focuses on supporting new applicants completing the Knowledge Assessment, submitting the FAFSA, registering for first-semester courses, and understanding key enrollment requirements. The ESP works closely with prospective and newly admitted students to guide them through the enrollment process and must be proficient in the Customer Relationship Management platform, IvyConnect. The role is cross-functional and includes support in admissions, recruitment, financial aid, registration and records, and bursar-related processes. The ESP helps students resolve transactional needs, manages a student caseload, and supports efforts to increase student engagement, improve conversion rates, and move applicants successfully through the enrollment process to registration."
That's fine.
Now Responsibilities bullets: list each from "Major Responsibilities". Let's extract them:
- Serve as a daily resource for applicants by providing walk-in and phone support related to college admissions and enrollment.
- Manage assigned Opportunity caseloads in a way that supports applicant conversion, including daily review of the personalized Enrollment Specialist Dashboard.
- Maintain and monitor case notes in electronic student record systems to ensure accurate and timely documentation.
- Assist students with the registration process, answer registration-related questions, and help students navigate Degree Tracker and Schedule Builder.
- Participate in shared projects and support the planning and execution of campus events. including enrollment events, recruitment fairs, high school visits, and other outreach activities.
- Answer questions and assist students with assessment-related processes, including Knowledge Assessment questions and the review or application of assessment waivers.
- Make appropriate referrals to resources such as study materials, the Tutoring Center, or Academic Advising.
- Answer general financial aid questions and refer students to the Financial Aid Office when needed for verification, loan eligibility and requirements, standards of academic progress, state and federal awards, scholarships, and work-study opportunities.
- Assist students with college-related transactions to reduce the need for transfers between departments.
- Escalate more complex questions or issues to the appropriate functional experts when needed.
- Work closely with the Director of Admissions/Enrollment to support departmental goals, student outreach, and enrollment initiatives.
- Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA), other applicable regulations, and professional standards.
- Support admissions-related responsibilities, including student outreach, recruiting efforts, application follow-up, enrollment support, and other duties connected to the admissions process.
- Promote and market events to Opportunities through Modern Campus/Signal Vine, email, and phone calls.
- Assist with developing student outreach campaigns to encourage students to complete next steps, register for classes, and attend enrollment events.
- Engage in behaviors that help create an environment where all students, staff, and visitors feel valued, supported, and respected.
- Perform other duties as assigned that are logically related to the position and support the department's needs.
We'll put each as - .
Now Requirements: mandatory education/experience and availability.
List:
- Bachelor's degree required with 1–3 years of related work experience OR associate degree with 3–4 years of related work experience.
- Two years of experience in customer relations, recruiting, or sales are essential.
- Must be available to provide services at the Lake County Campus (Crown Point, East Chicago, and Gary locations).
- Selected candidate will be subject to pre-employment background checks, including criminal history check; employment offer contingent upon successful completion.
- Official transcripts required at time of hire, sent directly from issuing institution to the Office of Human Resources.
We could also include "Ability to exercise independent judgment related to college policies" maybe as qualification. We'll keep it under Qualifications.
Now Qualifications: preferred/leadership etc.
List:
- Prior experience in K-12 or higher education is preferred.
- Leadership experience to solve challenges and provide solutions for improvements is essential.
- Ability to take initiative and complete tasks.
- Ability to exercise independent judgment related to college policies.
- Flexibility to attend meetings or events after normal working hours.
Now Skills: technical platforms.
List:
- Experience with technical platforms including Teams, Zoom, CRM (IvyConnect), Microsoft Office, and Banner.
Now Benefits: need to list each benefit item from the benefits section.
Let's extract benefits bullet points:
Health & Wellness:
- Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
- Dental plan with no-cost preventive services and coverage for orthodontia
- Vision plan with low-cost exams and allowances for glasses or contact lenses
- Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
- Wellness program with opportunities to earn $250 in Wellness Rewards
- Flexible Spending Accounts for healthcare (limited purpose) and dependent care
Retirement & Financial Security:
- 10% employer retirement contribution, fully vested after two years
- Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
- Short-term and long-term disability benefits
Educational Benefits:
- Fee remission for employees, spouses, and dependent children
- Tuition assistance for undergraduate, graduate, and doctoral programs
- Paid professional development opportunities
Work‑Life Balance:
- Generous paid time off, including vacation, sick leave, holidays, and winter recess
- Flexible work arrangements where available
- Paid childbirth recovery leave (8 weeks)
- Paid parental leave (4 weeks
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Include a section only when posting has real, specific content. So we need to extract content. Let's parse the posting. First paragraph: "The Enrollment Services Professional (ESP) provides direct student support at the Ivy Tech Lake County campus, including the Crown Point, East Chicago, and Gary locations. The ESP assists students after they complete the application process and helps guide them through the next steps toward enrollment. This position focuses on supporting new applicants completing the Knowledge Assessment, submitting the FAFSA, registering for first-semester courses, and understanding key enrollment requirements. The ESP works closely with prospective and newly admitted students to guide them through the enrollment process and must be proficient in the Customer Relationship Management platform, IvyConnect. The role is cross-functional and includes support in admissions, recruitment, financial aid, registration and records, and bursar-related processes. The ESP helps students resolve transactional needs, manages a student caseload, and supports efforts to increase student engagement, improve conversion rates, and move applicants successfully through the enrollment process to registration." That's a description; could go under About the role. Then "Pay: $40,000 - 45,000 per year" => Pay section. "Location: Primary office location will be Crown Point but frequent travel to East Chicago and Gary will be required." Location is not a requested heading; we can include maybe in About the role or drop? The instruction says we can fold minor metadata into a short
or drop it. So we can include location in About the role paragraph. "Schedule: Primarily Monday-Friday daytime hours, in person at a campus location. Some weekends or evenings may be required for special events or during peak times." => Schedule section. Then "Major Responsibilities" list bullet points. We'll put under Responsibilities heading. Then "Education, Experience And Other Requirements" => Requirements/Qualifications/Skills? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections to include. We have content for Requirements (education, experience). Also Qualifications maybe overlapping. Skills maybe separate (technical platforms). We can split: Requirements (education/experience), Qualifications (maybe preferred experience?), Skills (technical platforms). But we must not create sections with filler. We need to see if there is distinct content for each. From posting: Education, Experience And Other Requirements: - The ESP must be available to provide services at the Lake County Campus, which includes Crown Point, East Chicago, and Gary locations. - Bachelor's degree is required with one (1) to three (3) years' related work experience OR associate degree with three (3) to four (4) years' related work experience - Two years of experience in customer relations, recruiting, or sales are essential - Prior experience in K-12 or higher education is preferred - Leadership experience to solve challenges and provide solutions for improvements is essential - Experience in technical platforms (Teams, Zoom, CRM, Microsoft Office, Banner) - Ability to take initiative and complete tasks - Ability to exercise independent judgment related to college policies - Flexibility to attend meetings or events after normal working hours - Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome. - Official transcripts required at time of hire, sent directly from issuing institution to the Office of Human Resources. That's a mix of requirements and qualifications. We could put under Requirements heading (education/experience) and maybe Qualifications heading (preferred experience, leadership, etc). But we need to avoid duplication. Better: Use Requirements for education/experience mandatory. Use Qualifications for preferred/leadership etc. Use Skills for technical platforms and abilities. Let's extract: Mandatory education/experience: - Bachelor's degree required with 1-3 years related work experience OR associate degree with 3-4 years related work experience. - Two years of experience in customer relations, recruiting, or sales are essential. - The ESP must be available to provide services at the Lake County Campus (Crown Point, East Chicago, Gary). Preferred/Qualifications: - Prior experience in K-12 or higher education is preferred. - Leadership experience to solve challenges and provide solutions for improvements is essential (actually essential, but could be qualification). - Ability to take initiative and complete tasks. - Ability to exercise independent judgment related to college policies. - Flexibility to attend meetings or events after normal working hours. - Selected candidate ... background checks... (maybe not needed as it's boilerplate? It's a condition but could be considered requirement. However it's somewhat boilerplate; but it's specific. Might keep under Requirements.) Skills: - Experience in technical platforms (Teams, Zoom, CRM, Microsoft Office, Banner). Also maybe "Ability to take initiative..." is skill. We'll decide. Now Benefits: detailed list. Now we need to output HTML with sections only if content present. We'll have:
About the role
... (description)
Responsibilities
- ... each bullet
Requirements
- ... mandatory education/experience etc
Qualifications
- ... preferred/leadership etc
Skills
- ... technical platforms
Benefits
- ... each benefit item
Pay
$40,000 - $45,000 per year
Schedule
Primarily Monday-Friday daytime hours, in person at a campus location. Some weekends or evenings may be required for special events or during peak times.
We need to ensure we don't include filler like "commensurate with experience". Not present. We need to remove duplicated lines, boilerplate like EEO etc. We'll omit those. Now craft the content. About the role paragraph: combine first paragraph plus location maybe. Let's write: "The Enrollment Services Professional (ESP) provides direct student support at the Ivy Tech Lake County campus, including the Crown Point, East Chicago, and Gary locations. The ESP assists students after they complete the application process and helps guide them through the next steps toward enrollment. This position focuses on supporting new applicants completing the Knowledge Assessment, submitting the FAFSA, registering for first-semester courses, and understanding key enrollment requirements. The ESP works closely with prospective and newly admitted students to guide them through the enrollment process and must be proficient in the Customer Relationship Management platform, IvyConnect. The role is cross-functional and includes support in admissions, recruitment, financial aid, registration and records, and bursar-related processes. The ESP helps students resolve transactional needs, manages a student caseload, and supports efforts to increase student engagement, improve conversion rates, and move applicants successfully through the enrollment process to registration." That's fine. Now Responsibilities bullets: list each from "Major Responsibilities". Let's extract them: - Serve as a daily resource for applicants by providing walk-in and phone support related to college admissions and enrollment. - Manage assigned Opportunity caseloads in a way that supports applicant conversion, including daily review of the personalized Enrollment Specialist Dashboard. - Maintain and monitor case notes in electronic student record systems to ensure accurate and timely documentation. - Assist students with the registration process, answer registration-related questions, and help students navigate Degree Tracker and Schedule Builder. - Participate in shared projects and support the planning and execution of campus events. including enrollment events, recruitment fairs, high school visits, and other outreach activities. - Answer questions and assist students with assessment-related processes, including Knowledge Assessment questions and the review or application of assessment waivers. - Make appropriate referrals to resources such as study materials, the Tutoring Center, or Academic Advising. - Answer general financial aid questions and refer students to the Financial Aid Office when needed for verification, loan eligibility and requirements, standards of academic progress, state and federal awards, scholarships, and work-study opportunities. - Assist students with college-related transactions to reduce the need for transfers between departments. - Escalate more complex questions or issues to the appropriate functional experts when needed. - Work closely with the Director of Admissions/Enrollment to support departmental goals, student outreach, and enrollment initiatives. - Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA), other applicable regulations, and professional standards. - Support admissions-related responsibilities, including student outreach, recruiting efforts, application follow-up, enrollment support, and other duties connected to the admissions process. - Promote and market events to Opportunities through Modern Campus/Signal Vine, email, and phone calls. - Assist with developing student outreach campaigns to encourage students to complete next steps, register for classes, and attend enrollment events. - Engage in behaviors that help create an environment where all students, staff, and visitors feel valued, supported, and respected. - Perform other duties as assigned that are logically related to the position and support the department's needs. We'll put each as