Enrollment Registrar Specialist (HEOa)

About the role

As part of the Records and Transcript unit of the office, the candidate will support and assist in record maintenance activities and processes. This position will serve in the functional role of Customer Service Specialist for the Office of the Registrar. In this role, the Customer Service Specialist acts as an intermediary to provide guidance and assistance to the counter staff and students, while maintaining the continuity of Registrar One Stop-related services. The candidate will require thorough knowledge of the enrollment processes in CUNYfirst for all students (new and continuing). The CUNY Title Overview describes the role as administering College registration operations under management direction, coordinating registration services such as grade collection entries and changes, publication of semester course offerings, final examination schedules, classroom scheduling and requests for student information, promoting policies and procedures in compliance with local, state and federal rules and regulations, advising College personnel regarding the development and implementation of responses to regulatory changes, overseeing the conformity of record release procedures to management policies and legal requirements including FERPA, creating and reviewing student communications from the Registrar's Office, ensuring transcript and Degree verification requests are handled in a timely manner, recommending and implementing improvements to office operations, assisting with strategic planning, preparing reports and analyses on registration activities, training faculty and staff on retention techniques, record-keeping protocol and/or registration systems, supervising office operations and/or department budget, and performing related duties as assigned.

Responsibilities

• Registrar One Stop Counter Management
• Creation and maintaining counter schedules, late night rotations, and consistency of coverage.
• Aid Registrar staff for any student related concerns that arise during hours of operation; triage and assess any concerns and provide guidance and solutions.
• Make certain all informational resources at the Registrar One Stop counter are maintained and are up to date.
• Liaison For Parchment Transcript Services
• Aid in processing of transcripts orders that require additional research.
• Communicate to constituents the current online services; provide guidance for customer service-related questions and concerns to learners.
• Document Scanning Project Of Legacy/ Archive Records
• Make certain archive records that are scanned locally on campus.
• Coordinate with Deputy Registrar for regularly scheduled transmission of scanned records to the Central Office.
• Processing Of Advanced Placement Exams
• Utilizing query reporting tools to identify and post course equivalencies as test credits, including Advanced Placement (AP) examination credit
• Assisting with the review and updating of official student academic records.
• Additional duties and responsibilities as assigned by the Senior Registrar and Deputy Registrar.

Qualifications

Bachelor's Degree and four years' related experience required.

Benefits

• Health plans
• Competitive retirement/pension benefits and savings plans
• Tuition waivers for CUNY graduate study
• Generous paid time off
• Extensive academic, arts, and athletic programs on campuses
• Opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world

Pay

Salary range: $59,256 - $63,995. Salary commensurate with education and experience.