Enrollment Manager (Internal Only)

Who You Are The Enrollment Manager leads the day-to-day performance of enrollment coaches supporting a portfolio of enrollment partners. This role is accountable for translating enrollment goals into focused operating plans, developing high, performing teams, strengthening the prospective student experience, and delivering measurable results across lead qualification, outreach, application, enrollment, and persistence-related activities within the scope of each partnership. The Enrollment Manager balances strategic leadership with hands, on operational oversight. The successful leader uses performance data, pipeline visibility, quality insights, and client priorities to make timely decisions, coaches to the behaviors that drive outcomes, and communicates clearly with stakeholders at every level. The role requires adaptability across institutions, programs, student populations, service models, and recruitment cycles. Key Responsibilities Team Leadership and PerformanceLead, engage, and develop enrollment coaches across one or more partner accounts. Establish clear expectations, priorities, schedules, and account coverage aligned to service levels and enrollment goals.Conduct effective one-on-one meetings, team huddles, calibration sessions, and performance reviews.Coach to observable behaviors using call reviews, pipeline analysis, quality findings, and conversion data.Recognize strong performance, address performance gaps promptly, and document action plans in partnership with Human Resources and leadership.Build team capability through onboarding, ongoing training, knowledge reinforcement, succession planning, and change leadership.Step into workflow support when necessary while maintaining appropriate focus on leadership, capacity, and sustainable team performance.Enrollment Operations and Student ExperienceOwn daily execution across inquiry response, outreach, qualification, appointment, application, enrollment, and other contracted enrollment activities.Monitor inquiry flow, speed to attempted contact, engagement strategy, pipeline health, coach capacity, and coverage throughout the day; rebalance resources as conditions change.Ensure prospective students receive accurate, responsive, inclusive, and student-centered support throughout the enrollment journey.Maintain consistent execution of client-specific processes, messaging, escalation paths, and service-level commitments.Identify friction points, recommend workflow improvements.Ensure effective handoffs among marketing, enrollment, admissions, financial aid, student support, and client teams, as applicable to the engagement.Analytics, Quality, and Continuous ImprovementUse dashboards, CRM reporting, call and communication data, quality reviews, and client reporting to evaluate performance and prioritize action.Track and interpret key indicators such as inquiry volume and quality, response time, contact rate, appointment rate, application rate, conversion, enrollment attainment, productivity, and pipeline progression.Translate data into clear insights, root-cause analysis, forecasts, and practical improvement plans.Maintain data integrity and reinforce accurate, timely CRM documentation and disposition practices.Partner with operations, analytics, quality, training, marketing, technology, and client services to test and scale improvements.Balance enrollment outcomes with quality, compliance, student experience, and long-term partner value.Client and Cross-Functional PartnershipServe as a trusted operational partner who understands each client’s goals, programs, priorities, brand standards, and student population.Prepare for and participate in partner meetings with concise reporting on results, inquiry quality, enrollment trends, risks, actions, and opportunities.Communicate proactively with internal and external stakeholders, setting realistic expectations and closing the loop on commitments.Escalate material risks, compliance concerns, technology issues, and performance barriers with appropriate urgency and context.Support new-account launches, program changes, seasonal readiness, technology implementations, and other strategic initiatives.Compliance and Risk ManagementEnsure team adherence to company policies, partner requirements, approved messaging, privacy and data-security standards, and applicable higher education and consumer communication regulations.Reinforce ethical, transparent student engagement and immediately escalate suspected compliance, privacy, security, or misrepresentation concerns.Maintain operational readiness through accurate documentation, quality controls, access management, and completion of required training. Who We Are EducationDynamics EducationDynamics is the transformative strategic partner that helps schools meet the challenges and opportunities of serving the Modern Learner. Our mission is to expand opportunity through education by helping colleges and universities understand, engage and serve all students. With services that include marketing, enrollment management, market research, inquiry generation, consulting and student retention, we have dedicated the last 35 years to helping schools prosper as the largest provider of unbundled enrollment growth services. What You Offer Qualifications Senior or Executive Coaches, with a minimum of 6-months experience in the roleBachelor’s degree or an equivalent combination of education and relevant experience, preferred but not required.Five or more years of experience in enrollment management, admissions, student support, contact center operations, or a related performance-driven environment.Demonstrated experience leading, coaching, and managing teams against defined goals and service expectations.Working knowledge of online and post-traditional learners, institutional enrollment practices, and the prospective student journey.Proficiency with CRM platforms, preferably Salesforce, and experience with telephony, digital communication, workforce, quality, or reporting tools.Strong analytical skills, including the ability to interpret performance trends, diagnose root causes, and convert insights into action.Excellent written, verbal, presentation, and client-facing communication skills. Core Competencies People Leadership: Creates clarity, accountability, trust, and growth through consistent coaching and follow-through.Enrollment Acumen: Connects student needs, coach behaviors, institutional goals, and enrollment outcomes.Data-Informed Decision-Making: Uses multiple sources of evidence to identify trends, prioritize action, and measure impact.Client Partnership: Builds credibility through preparation, transparency, responsiveness, and sound judgment.Operational Excellence: Establishes disciplined processes while adapting quickly to volume, priorities, and market conditions.Communication: Tailors clear, concise messages for advisors, peers, executives, and client stakeholders.Change Leadership: Helps teams understand, adopt, and sustain new expectations, processes, and technology.Emotional Intelligence: Navigates feedback, conflict, and ambiguity with composure, empathy, and accountability.Student-Centered Mindset: Keeps the prospective student experience central to decisions and performance expectations. What We Offer Our Core Values Working Together We value the people we work with and genuinely enjoy the work we do together. Working with Standards We hold ourselves to high standards. Driving Great Outcomes We focus on achieve results and making a real impact. Our Commitment to Advancement At EDDY, we value learning and aim to provide a space for everyone to grow and share their knowledge by giving tuition reimbursements for expenses incurred through accepted universities. With this approach taken, we also recognize the hard work of our team members and promote them when these accomplishments present themselves. Other Advantages To Working At EDDY Include Medical, dental and vision coverage401K PlanRemote work or flexible schedulesUnlimited Paid Time Off (PTO)Training and growth opportunities What Happens After You Apply? Once your application has been successfully submitted, qualified candidates can expect a member of the official EDDY recruiting team to reach out to you directly. Physical Factors Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL EMPLOYMENT OPPORTUNITY EducationDynamics, LLC is an Equal Opportunity Employer. We do not discriminate against applicants based upon any protected status, including but not limited to race, color, creed, religion, gender, national origin, ancestry, age, marital or domestic partner status, military or veteran status, affectional or sexual orientation, physical or mental disability, gender identity or expression. EducationDynamics offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. EQUAL EMPLOYMENT OPPORTUNITY EducationDynamics, LLC is an Equal Opportunity Employer. We do not discriminate against applicants based upon any protected status, including but not limited to race, color, creed, religion, gender, national origin, ancestry, age, marital or domestic partner status, military or veteran status, affectional or sexual orientation, physical or mental disability, gender identity or expression. EducationDynamics offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.