Enrollment Counselor

Key Responsibilities

• Engage prospective students and families through inbound and outbound outreach, including leads generated through district partnerships and marketing channels
• Apply a consultative, student-centered approach to understand student goals, address barriers, and support successful enrollment
• Own the full enrollment funnel, managing prospective students from initial inquiry through their first day
• Guide students through application steps, answering questions and providing clear direction at each stage
• Clearly explain school structure, program requirements, pacing expectations, and student responsibilities
• Maintain accurate, real-time records of all outreach and interactions within CRM systems
• Consistently meet or exceed assigned enrollment goals and performance metrics

Nurture and Engagement

• Proactively follow up with prospective students to maintain momentum and meet enrollment deadlines
• Identify and address barriers to enrollment by connecting students with appropriate solutions and resources
• Motivate students who may lack confidence or have had challenging prior educational experiences
• Hold supportive, honest conversations about life circumstances and the value of re-engaging with education
• Collaborate with Document Processors, Registrars, and Academy Directors to ensure a seamless transition to the first day of school
• Demonstrate strong time management and maintain an organized, well-prioritized pipeline

Advocacy

• Represent Acceleration Academies with professionalism and enthusiasm in every student and guardian interaction
• Promote the value of our mission and dropout prevention model to students and families
• Support broader enrollment team objectives by taking on additional duties as needed

Qualifications

• Education: Bachelor’s degree in Communications, Sales, or related field, preferred
• Experience: 1–3 years of experience in telemarketing, call centers, or similar enrollment roles; Consultative sales experience, preferred
• Skills: Strong communication, relationship-building, organization, and time management skills
• Passion: A genuine commitment to supporting students who have disengaged from traditional schooling and a drive to help them succeed
• Language: Bilingual Spanish-English, preferred
• Technology: Experience with CRM or telemarketing software (e.g., Hubspot, Salesforce, Five9, Ring Central, etc.) preferred
• Compliance: Must pass state and federal background checks
• Authorization: Must be authorized to work in the United States
• Preferred Skills: Experience in education, student services, teaching, counseling or youth engagement; Familiarity with enrollment software and high-volume calling environments; Persistence and follow-up discipline; Comfortable working in a fast-paced, metrics-driven environment; Passion for working with opportunity youth or non-traditional learners