Enrollment Coordinator

World Learning seeks an Enrollment Coordinator to support recruitment, application processing, and selection for the U.S. Department of State–funded Youth Ambassadors – Western Hemisphere (YA-WHA) and Youth Ambassadors – USA (YA-USA) programs. The Enrollment Coordinator will communicate with applicants and families by phone and email, coordinate application review and interview logistics with in-country partners and U.S. Embassies, and conduct outreach to U.S. schools and community organizations. This person will also help administer the team's online application and enrollment platform. The specific programs and countries in this role's portfolio may shift over time based on funding and U.S. Government priorities.

About the role

This position is part of the Global Programs unit of World Learning, which designs, implements, monitors, and evaluates global exchange and education programs. The unit works with various donors, including the U.S. Department of State, to achieve immediate impact and sustainable outcomes. Consistent with World Learning's status as both a global nonprofit and an accredited institution of higher education, the team prioritizes experiential programs grounded in theory and proven in practice.

Responsibilities

YA‑WHA Recruitment and Selection

• Support recruitment, application processing, and selection for YA‑WHA youth and adult mentor participants in coordination with in‑country partners and U.S. Embassies.
• Prepare and distribute approved recruitment materials such as digital flyers, social media posts, and information decks for partners and posts.
• Provide application and eligibility review support to posts that manage their own in‑country processes.
• Schedule and coordinate virtual interviews with panels of World Learning staff, U.S. Embassy representatives, and program alumni.
• Compile interview scores and feedback; help prepare candidate summaries and finalist and alternate lists.
• Respond to applicant and partner inquiries in English and, where possible, in Spanish or French.

YA‑USA Recruitment

• Conduct outreach to U.S. high schools, counselors, and community and youth mentoring organizations to build awareness of YA‑USA.
• Plan and deliver virtual and in‑person information sessions, including some domestic travel during the recruitment cycle.
• Communicate proactively with prospective applicants, families, and adult mentors by phone and email from inquiry through application completion.
• Coordinate applicant interviews and support rubric‑based application review.
• Coordinate alumni ambassadors who support information sessions and peer outreach.

Application Processing and Platform Support

• Process applications and track applicant status, document collection, and communications in the team's online application and enrollment platform.
• Support the Senior Enrollment Officer in configuring, testing, and maintaining applications, review workflows, and reports on the platform.
• Help applicants, reviewers, and partners navigate the platform and troubleshoot common issues.
• Manage the shared enrollment inboxes and provide timely, informative responses to outside inquiries.
• Run enrollment reports and maintain accurate records to support projections and funder reporting.
• Provide information on selected participants to program and Operations teams for travel and logistics management.

Team Responsibilities

• Serve on the on‑call rotation while programs are in session, including assigned nights, weekends, and holidays.
• Maintain a thorough understanding of the policies and procedures in the Youth Exchange Team Handbook and follow Department of State guidelines for participant recruitment and selection.
• Attend and fully engage in Staff Training in person and support workshop design, session facilitation, and on‑site administration as assigned.
• Serve as backup to other enrollment staff.

Organizational Engagement

• Attend key organizational meetings (e.g., town halls, quarterly meetings) and learning sessions to understand and maintain awareness of organizational priorities and policies.

Requirements

Required Experience/Education

• A bachelor's degree or equivalent experience is required.
• At least one year of related work experience in recruitment, enrollment, customer service, youth programming, or international education is required.
• Applicants must be authorized to work in the location where this position is offered.

Required Skills

• Strong phone and relationship management skills, with a warm and professional approach to students, families, and partners