Enrollment Coordinator (11:30am - 8:00pm ET, $22-25/hour)

About the role

IWP (Injured Workers Pharmacy) is seeking a dedicated and compassionate Enrollment Coordinator to join our team. As the first point of contact within IWP for injured workers, you'll play a crucial role in educating new patients and guiding them through the enrollment process for our specialized Workers Compensation pharmacy services.

Responsibilities

• Serve as the initial point of contact for patients referred by Law Firms and Practice Groups via inbound and outbound calls
• Educate patients about the value and benefits of IWP's services while completing the intake process using persuasive communication techniques to encourage enrollment
• Gather information from referrals to convert them to active patients during the enrollment call to ensure a smooth first experience with IWP
• Coordinate and follow up with patients referred by physicians, and law firms via telephone and text who have enrolled but do not yet need assistance with prescriptions
• Manage daily work queues with attention to detail by having a results-oriented mindset to drive urgency
• Uphold quality assurance standard by consistently meeting Key Performance Indicators (KPIs) and maintain accurate documentation of all contacts
• Use your problem solving, communication, and time management skills to collaborate with Sales, Enrollment, Customer Service (Patient Experience), and Pharmacy teams to resolve any issues or delays with patient shipments
• Take ownership of each interaction and go the extra mile to deliver a positive patient experience, being empathetic and demonstrating compassion

Requirements

• Ability to work a full-time schedule: Rotating Saturdays (4-6 Saturdays Per Year from 8:00am-12:00pm) once fully trained
• 11:30 - 8:00 PM ET
• 2+ years of customer service experience (inside sales, account management, call center, hospitality or other client facing roles)
• Healthcare industry experience is a plus
• Experience with CRM software like HubSpot or similar
• Strong Problem-solving abilities and a proactive mindset
• Excellent organization and time management skills
• Exceptional attention to detail and commitment to accuracy
• Clear, professional verbal and written communication skills
• Ability to thrive in a fast moving, team-oriented call center environment
• Flexibility and adaptability in response to changing priorities or procedures
• Proficient documentation and follow up skills
• Bilingual in Spanish (preferred)

Benefits

• Competitive salary
• Generous benefits
• Opportunities for growth and development

Pay

The salary range for this role is $22/hr - $25/hr.

Schedule

Full-time schedule with rotating Saturdays (4-6 per year from 8:00am-12:00pm) once fully trained. Core hours: 11:30 - 8:00 PM ET.