Enrollment Communications Analyst

About the role

The Enrollment Communications Analyst supports and manages the Enrollment Management contact center, focusing on telecommunication routing, data analysis, staff productivity, and system resources.

Responsibilities

• Implement contact center routing strategies to meet customer demands within Enrollment Management units
• Translate data into presentable formats using visualization tools for organizational stakeholders
• Analyze metrics and identify trends to make decisions on real-time staffing needs
• Partner with Enrollment Management and Information Technology leadership in developing, enhancing, and rolling out enterprise systems
• Develop data documentation manuals or other learning materials, as needed

Qualifications

• Bachelor’s degree in a field relevant to the work described above (math or computer science), or significant experience related to the job requirements
• Comfortable with data validation and preparation, and prior experience with analytical software
• Cloud-based contact center experience preferred
• Superior oral and written communication skills
• Strong problem-solving and data/process analytic skills
• Customer service and project management experience
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity

Benefits

• Health, life, and disability insurance
• Flexible spending accounts
• Tuition incentives
• Fully vested retirement plans
• Life and disability insurance options
• Time off