Enrollment Case Manager (Travel - Philadelphia County, PA)

Requirements

The Enrollment Case Manager role involves conducting in-home intake assessments, processing applications, and facilitating eligibility determinations to ensure timely enrollment and access to services. This role requires daily travel throughout Philadelphia County with a personal vehicle.

• Conducts intake visits for program applicants and acts as a facilitator for the eligibility determination process.
• Presents and discusses the concept of the programs, and advises applicants of their rights and responsibilities.
• Affords assistance with selecting options that best meet the needs of applicants, ensuring consumer control is maintained.
• Assists with developing relationships with community-based organizations, advocates, and stakeholders to gather feedback on improving the application process and removing barriers to enrolling in waiver programs.
• Fosters and maintains relationships with parties serving our mutual consumers, including physicians, County Assistance Offices, providers, nursing homes, and rehabilitation facilities.
• Attends regularly scheduled meetings.
• Reports on schedule availability at regular intervals.
• Assists with application submission, including data entry of the COMPASS Application.
• Facilitates the efficiency of the application process, ensuring any stalled cases receive extra attention and support.
• Attends regularly scheduled meetings.
• Performs other duties as assigned.

Essential Duties and Responsibilities

• Travels throughout assigned counties, working primarily in applicants' places of residence.
• Conducts intake visits for program applicants and acts as a facilitator for the eligibility determination process, providing assistance from the time individuals are identified as potential participants in specified programs to the time they are enrolled as participants or are terminated from the intake process.
• Presents and discusses the concept of the programs, and advises applicants of their rights and responsibilities.
• Affords assistance with selecting options that best meet the needs of applicants, ensuring consumer control is maintained throughout the application process.
• Assists with developing relationships with community-based organizations, advocates, and stakeholders to gather feedback on improving the application process and removing barriers to enrolling in waiver programs.
• Fosters and maintains relationships with parties serving our mutual consumers, including physicians, County Assistance Offices, providers, nursing homes, and rehabilitation facilities.
• Attends regularly scheduled meetings.
• Reports on schedule availability at regular intervals.
• Assists with application submission, including data entry of the COMPASS Application.
• Facilitates the efficiency of the application process, ensuring any stalled cases receive extra attention and support.
• Attends regularly scheduled meetings.
• Performs other duties as assigned.

Minimum Requirements

• High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.
• Residency in Philadelphia County, Pennsylvania.
• Ability to handle high level of client home visits.
• Ability to work in various home environments and in a fast-paced setting.
• Comfortable adapting to frequently changing processes due to contractual requirements.
• Reliable, independent transportation required for daily home visits.
• Strong problem-solving skills, with the ability to work independently while knowing when to escalate issues to a supervisor.
• Ability to pivot between tasks and projects while maintaining focus and meeting deadlines.
• Strong time management skills and flexibility to meet evolving program needs.
• Must be willing and able to work 8:30 AM – 5:00 PM, Monday through Friday.
• Proficiency in Microsoft Excel, Word, and Teams.
• Strong organizational and documentation skills.
• Must have reliable, independent transportation.

Preferred Skills And Qualifications

• Bachelor's Degree in social services or related field highly preferred.
• Strong communication skills.
• Government systems experience.
• Experience in case management, social services, or a related field highly preferred.
• Familiarity with COMPASS or similar eligibility systems.