Enrollment Associate

Job Summary

This position is responsible for processing enrollment documents and facilitating the admission process for all incoming students.

Major Duties

• Aid in the processing and receipt of incoming admission applications and enrollment documents (50%)
• Learn and utilize all available document management systems integrated through the FVSU admission process while maintaining accurate, confidential student records (25%)
• Serve as a liaison between the department and vendors that support our technology platforms (10%)
• Support on-campus Admissions events such as Open House, campus tours, and other events (5%)
• Provide an exemplary customer service experience to prospective students, guests, and the campus community (5%)
• Perform other tasks as assigned by the Executive Director (5%)

Knowledge Required By The Position

• Familiarity with higher education operations.
• General understanding of CRM technology and their best practices, support, and functionality.
• Strong analytical skills with the ability to collect, organize, and disseminate significant student prospect information with attention to detail and accuracy.
• Ability to efficiently and effectively solve problems, prioritize time according to tasks, initiate and implement projects independently.
• Excellent customer service, attention to detail, verbal, written and interpersonal communication skills are required.

Scope of Work

The work consists of varied duties in directing the university's admissions functions. The variety of tasks to be managed contributes to the complexity of the position.

Physical Requirements

The work is typically performed in an office. The work typically requires driving for extended periods of time. Ability to lift and carry up to 25 pounds and assemble/disassemble display materials.

Minimum Qualifications

• Associate or bachelor's degree in related field required.
• One year of professional experience in admissions, or demonstrated experience in data collection, record keeping, and customer service.
• Documented history of successfully learning and leveraging technology in the workplace.

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.