Enrollment Advisor, Temporary

About the role

The College Study Enrollment department is currently in search of a full-time Enrollment Advisor for a temporary position. The position will begin on September 1, 2026 and end on December 18, 2026.

Responsibilities

• Meet or exceed enrollment targets by maximising the conversion of applicants to paid participants during the application review and pre-departure process for a specific CIEE program region.
• Review applications for admission efficiently and administer admission decisions to CIEE programs for a specific program region.
• Maintain in-depth knowledge of each CIEE program and location and proactively discuss components (academics, housing, etc.) of each with applicants.
• Develop and execute strategies to fully prepare students for their onsite experience and to improve student conversion.
• Initiate regular, proactive, and timely contact with applicants, participants, parents, and institutional study abroad advisors throughout the pre-departure process with the goal of improving student conversion.
• Advise students on complex visa and immigration processes; liaise with foreign consulates; keep abreast of changes in laws and regulations relating to immigration across portfolio sites.
• Provide support for Group Visa processes and other large-scale visa-related projects as needed.
• Manage the editing process for pre-departure materials, visa instructions, and other information in collaboration with CIEE onsite staff.
• Address and resolve all levels of escalated situations and emergencies that arise during the pre-departure process, exercising professional discretion.
• Manage enrollment database, including maintenance of student application information and processing application documents (e.g., transcripts), which includes the scanning, uploading, and filing of materials.
• Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations to contribute to program efforts in recruitment, marketing, and program development for the region.
• Serve as back-up contact when other advisors are out of the office.
• Provide superior student-centered customer service throughout the pre-departure process.

Requirements

• Bachelor’s degree.
• A minimum of 2-3 years of work experience in a sales and/or customer service-oriented field.
• Demonstrated interest in education abroad or higher education is preferred.
• International study or work experience is required.
• Demonstrated success in achieving sales or enrollment targets is strongly preferred.
• Strong service skills and the ability to resolve issues fairly and expediently.
• Must be able to exude empathy and control over the phone and in email.
• Must be a team player and self-starter able to exercise sound judgment on time-use and the handling of sensitive materials.
• Strong administrative and organizational skills, meticulous attention to detail, and ability to work on multiple projects simultaneously while adhering to deadlines.
• Strong experience working with Microsoft Office Programs including Word, Excel and Outlook.
• Experience with Salesforce CRM system preferred.
• Must be comfortable with learning new databases and technology.
• Ability to learn new processes quickly, take initiative, and provide suggestions for efficiency and improvements.
• Available for occasional domestic or international travel as needed to provide logistical or programmatic support.

Qualifications

• Must be available to work 40 hours per week, Monday to Friday.

Skills

• Excellent communication skills.
• Strong interpersonal skills.
• Proficiency in Microsoft Office.
• Experience with Salesforce CRM system.
• Ability to manage multiple tasks simultaneously.
• Knowledge of immigration and visa processes.

Benefits

N/A

Pay

N/A

Schedule

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