Enhancement Manager

About the Role

The Enhancement Manager (EM) schedules and directs personnel and resources towards providing quality, cost-effective enhancement services to clients. EMs support Account Managers in estimating, design, and client meetings, as well as sell enhancement services to clients, with or without base maintenance contracts. The EM oversees a commercial landscape portfolio and multiple service teams, focusing on training and development through day-to-day operational scheduling and guidance.

Responsibilities

• Understand client needs via regular communication with Account Manager(s)
• Manage all landscape enhancement services, including coordination of materials, people, equipment, and subcontractors
• Inspect properties before scheduled service to prepare specific action plans
• Understand irrigation systems, identify repairs or adjustments, and communicate recommendations
• Monitor landscapes for insect or disease problems
• Perform hands-on work with crews to meet scheduling demands
• Implement and enforce BrightView policies and procedures for equipment upkeep, storage, use, and training
• Work with the Branch Manager to identify staffing needs, hire crew members, and prepare daily schedules
• Ensure proper paperwork for employee changes and hires
• Communicate, counsel, train, discipline, review, and develop growth plans for employees
• Provide hands-on training for crew members on equipment operation, pruning techniques, safety, and quality standards
• Focus on safety and monitor safety records
• Maintain administrative systems (e.g., time sheets, job databases, service schedules)
• Order materials, monitor costs and deliveries, and manage purchase orders
• Assist the Branch Manager in enhancement sales tasks as required

Qualifications

• Associate degree (minimum 2 years) in a business-related field or equivalent experience
• Minimum 3 years of customer service, management, and leadership experience (landscaping industry preferred)
• Minimum 1 year of supervisory experience
• Obtain and maintain PLANET Certification (Installation of Hard and Softscapes)

Physical Demands

• Lift and carry up to 40 lbs
• Be at least 18 years old (21 if operating company vehicles)
• Work outdoors in extreme weather conditions (heat, cold, humidity)
• Bend, stoop, and twist continuously
• Maintain required medications for allergic reactions

Work Environment

• Indoor office and outdoor site walkthroughs/supervision
• Exposure to extreme temperatures, direct sunlight, automotive traffic, water, fumes, dust, mechanical/electrical hazards
• Loud noise, allergens (pollen, ragweed), insects (bees, spiders), and reptiles (lizards, snakes)

Benefits

BrightView offers full-time team members a suite of health, wellness, and financial benefits, including medical, dental, and vision insurance, a 401k with employer contributions, 6-9 paid holidays, paid time off, tuition reimbursement, and potential variable pay opportunities. Details provided during the interview process.