Systems Improvement Manager

Key Responsibilities

• Lead the assessment, mapping, design, and continuous improvement of core administrative and operational processes across the university.
• Identify bottlenecks, redundancies, and risk areas and propose solutions grounded in industry for best practices.
• Proactively identify operational risks and develop mitigation strategies within process and governance frameworks.
• Ensure compliance with regulatory, accreditation, and audit requirements by maintaining comprehensive process records and reporting structures.
• Conduct regular quality reviews to ensure processes remain effective, sustainable, and compliant.
• Develop KPIs and performance dashboards to measure process effectiveness and drive data-informed decision making.
• Establish and maintain governance frameworks, policies, and standard operating procedures that support transparency, consistency, and compliance.
• Ensure alignment of governance practices with legal, accreditation, financial, and ethical requirements relevant to higher education and non-profit sectors.
• Monitor adherence to established standards and recommend corrective actions where necessary.
• Support operations strategy to translate strategic directives into actionable process initiatives, project plans, and change management activities.
• Collaborate closely with internal units to ensure processes, systems, and governance support long-term institutional goals.
• Serve as a trusted advisor on process and governance best practices.
• Drive change management related to process improvements, including communication planning, training, and stakeholder readiness assessments.
• Build strong relationships across the institution to promote a culture of continuous improvement and operational alignment.

Qualifications & Experience

• Bachelor’s degree in business administration, Operations Management, or a related field with a proven track record. (Master’s preferred).
• 5+ years of experience in process management, organizational and cooperative governance, risks Governance, operations strategy, or related roles.
• Demonstrated experience in business process mapping, process improvement methodologies, or governance frameworks.
• Strong understanding of compliance, policy development, and organizational controls in complex institutions.
• Experience leading multi-stakeholder initiatives and managing organizational change.

Skills & Competencies

• Exceptional analytical and strategic problem-solving skills.
• Strong project management capabilities with a structured, organized approach.
• Excellent facilitation, communication, and relationship-building skills.
• High level of integrity, accountability, and commitment to institutional mission and values.
• Skilled in process documentation tools, workflow software, and data analysis platforms.