Enhanced Care Management Lead Care Coordinator Team Lead

About the role

This is not a people manager position

Responsibilities

• Team Support & Operations:
  • Provide day-to-day support and guidance to fellow Lead Care Managers (LCMs)
  • Serve as a resource for staff questions, workflows, and ECM best practices
  • Monitor team productivity, documentation completion, and operational consistency
  • Identify and escalate concerns, risks, workflow gaps, or trends to management as appropriate
  • Support coverage needs, including member follow-up when assigned LCMs are unavailable
  • Collaborate closely with leadership to maintain accountability, performance standards, and quality of care delivery
  • Reinforce company expectations, workflows, and compliance standards across the team
• Training & Staff Development:
  • Support onboarding and ongoing development of new and existing LCMs
  • Provide shadowing opportunities during in-person visits and fieldwork
  • Demonstrate best practices for member engagement, documentation, outreach, and care coordination
  • Provide real-time coaching, guidance, and operational support to staff
  • Aid in reinforcing documentation standards, productivity expectations, and quality assurance initiatives
• Care Coordination & Member Support:
  • Provide direct member support and care coordination assistance as assigned based on operational and coverage needs
  • Afford member follow-up, engagement, and continuity of care during staffing gaps, PTO coverage, or high-volume periods
  • Assist with member transitions of care, hospital discharges, referrals, and follow-up coordination as needed
  • Build strong, supportive relationships with members through compassionate, person-centered engagement
• Outreach Support:
  • Provide support for community-based outreach initiatives as needed
  • Participate in occasional in-person outreach activities across multiple counties
  • Afford community partnership development and outreach efforts
  • Assist during coverage gaps, staffing shortages, or high-need operational periods

Qualifications

• 3+ years of experience in Enhanced Care Management (ECM), case management, social services, or healthcare coordination
• Previous experience mentoring, training, or supporting staff strongly preferred
• Strong understanding of Medi-Cal, CalAIM, and ECM program requirements
• Excellent communication, leadership, organizational, and problem-solving skills
• Ability to effectively balance member care responsibilities with operational support duties
• Strong documentation and technology proficiency
• Experience working with vulnerable or high-acuity populations preferred

Requirements

• Valid California Driver's License and active auto insurance meeting CA requirements
• Reliable personal vehicle for daily work use
• Successful completion of background check (including MVR)
• Must be able to travel up to 60-70% within the county to conduct in person visits
• Must successfully complete a Testlify skills assessment
• Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issued laptop is received
• Must have effective Time Management skills
• Must have internet speed of - 300+ mbps download and 25+mbps upload
• Must be proficient in technology, including documentation systems, case management platforms, and communication tools
• Must be willing to work occasional evenings and weekends as needed

Benefits

• Yearly salary: $70,304
• Monthly stipend
• 160 hours PTO + paid sick time
• 11 paid holidays (including birthday and floating holiday)
• 4 paid volunteer hours per month
• 90% employer-paid employee-only medical benefits
• Flexible Spending Account (FSA)
• Short-term & long-term disability, AD&DEmployee Assistance Program (EAP)
• 401(k) with company match
• Professional development opportunities
• Quarterly in-person events
• Employee discount programs