Enhanced Care Management Lead Care Coordinator Team Lead
for each heading. Only include sections when posting has real specific content. We have Schedule: Monday - Friday | 8:30 AM - 5:00 PM. Compensation: $70,304 annual salary. Benefits listed. Also location, FLSA, etc. We need to include Pay and Schedule sections. Benefits section. Responsibilities: we have many bullet points under "What You'll Do" etc. Those are responsibilities. Requirements: bullet list under "Minimum Qualifications" and also "Requirements" list (driver license etc). Qualifications maybe same as Minimum Qualifications? We can combine. Skills maybe from bullet list: communication, leadership, organizational, problem-solving, documentation, technology proficiency. Could be separate Skills section.
We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO etc. Not present.
We need to preserve all substantive info. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to avoid filler like "commensurate with experience". Not present.
We need to output only HTML fragment.
Let's structure:
About the role
... description from "About Pacific Health Group" and "Why This Role Matters". Could combine.
Responsibilities
list each duty bullet.
We have many bullet points under sections: Team Support & Operations, Training & Staff Development, Care Coordination & Member Support, Outreach Support, Documentation & Compliance. We'll combine into one list.
Requirements
list Minimum Qualifications and also the specific requirements (driver license, vehicle, background check, travel, Testlify, laptop, time management, internet speed, tech proficiency, occasional evenings/weekends). Also maybe "Must be willing to work occasional evenings and weekends as needed". Also "Must have effective Time Management skills". Also "Must have internet speed of - 300+ mbps download and 25+mbps upload". Also "Must be proficient in technology, including documentation systems, case management platforms, and communication tools". Also "Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issued laptop is received". Also "Must successfully complete a Testlify skills assessment". Also "Must be able to travel up to 60-70% within the county to conduct in person visits". Also "Must have reliable personal vehicle for daily work use". Also "Valid California Driver's License and active auto insurance meeting CA requirements". Also "Successful completion of background check (including MVR)". Also "Previous experience mentoring, training, or supporting staff strongly preferred" (maybe qualification). Also "Strong understanding of Medi-Cal, CalAIM, and ECM program requirements". Also "Excellent communication, leadership, organizational, and problem-solving skills". Also "Ability to effectively balance member care responsibilities with operational support duties". Also "Strong documentation and technology proficiency". Also "Experience working with vulnerable or high-acuity populations preferred". Also "3+ years of experience in Enhanced Care Management (ECM), case management, social services, or healthcare coordination". We'll include all.
We might separate Qualifications vs Requirements but instructions say use headings for sections like Qualifications, Skills, Benefits, Pay, Schedule. We can have Qualifications (maybe same as Minimum Qualifications) and Skills (specific abilities). But to avoid duplication, we can put Qualifications as the experience/education etc, and Skills as the abilities. However we must not create thin sections. Let's decide: We'll have Qualifications (experience, understanding of Medi-Cal etc) and Skills (communication, leadership, organizational, problem-solving, documentation, technology proficiency). But we also have many other requirements like driver license etc; those could go under Requirements.
Thus we have sections: About the role, Responsibilities, Qualifications, Skills, Requirements, Benefits, Pay, Schedule.
Check each for real content.
About the role: we have paragraphs from "About Pacific Health Group" and "Why This Role Matters". Good.
Responsibilities: bullet list from "What You'll Do" sections.
Qualifications: bullet list from "Minimum Qualifications" plus maybe "Previous experience mentoring, training, or supporting staff strongly preferred" etc. Also "Strong understanding of Medi-Cal, CalAIM, and ECM program requirements". Also "Experience working with vulnerable or high-acuity populations preferred". Also "3+ years of experience in Enhanced Care Management (ECM), case management, social services, or healthcare coordination". That seems fine.
Skills: bullet list from "Excellent communication, leadership, organizational, and problem-solving skills", "Strong documentation and technology proficiency", "Ability to effectively balance member care responsibilities with operational support duties". Also maybe "Must be proficient in technology, including documentation systems, case management platforms, and communication tools". But that could be skill.
Requirements: bullet list from the specific requirements: Valid CA Driver's License, reliable personal vehicle, background check, travel 60-70%, Testlify assessment, laptop stipend, time management, internet speed, tech proficiency (maybe duplicate), occasional evenings/weekends.
Benefits: bullet list from benefits.
Pay: we have compensation: $70,304 annual salary. Also monthly stipend? Actually monthly stipend is under Benefits. So Pay section just salary.
Schedule: Monday - Friday | 8:30 AM - 5:00 PM.
We must not include filler like "FLSA: Exempt" maybe not needed as heading; but we could include in a short paragraph under About? But instructions: do not put Job ID/requisition numbers as headings — fold minor metadata into a short or drop it. FLSA is minor metadata; we could include in a short p under About or maybe drop. Safer to drop? But we need preserve ALL substantive information. FLSA is substantive? It's classification; maybe minor but still info. We'll include in a short p under About the role or maybe a separate line. We'll include in About the role paragraph.
Location: Hybrid (Field-Based in Hiring County). Also minor metadata; we can include in About the role paragraph.
We must not repeat job title as heading.
Now produce HTML.
Let's craft.
About the role paragraph: combine description.
"At Pacific Health Group, we're more than just a healthcare organization—we're a catalyst for positive change in our communities. Our Enhanced Care Management (ECM) programs focus on addressing social determinants of health and delivering community-based services that meet each individual's unique needs. As an ECM Lead Care Manager (LCM) Team Lead, you will play a key role in supporting frontline operations, strengthening team performance, and reinforcing high-quality, person-centered care delivery across the department. This position is ideal for an experienced ECM professional who thrives in both field-based member support and team development. The ECM LCM Team Lead serves as a bridge between frontline staff and leadership, helping ensure operational consistency, accountability, and compassionate member care. In addition to managing a reduced caseload, this role provides hands-on support to fellow LCMs, assists with onboarding and coaching, and helps maintain department workflows and quality standards. This role combines direct member impact with operational leadership and is ideal for someone passionate about mentorship, problem-solving, and improving outcomes for vulnerable populations. The position is hybrid (field-based in the hiring county) and follows an exempt FLSA classification."
That seems good.
Now Responsibilities list: need to capture each bullet.
From text:
Team Support & Operations:
- Provide day-to-day support and guidance to fellow Lead Care Managers (LCMs)
- Serve as a resource for staff questions, workflows, and ECM best practices
- Assist in monitoring team productivity, documentation completion, and operational consistency
- Identify and escalate concerns, risks, workflow gaps, or trends to management as appropriate
- Support coverage needs, including member follow-up when assigned LCMs are unavailable (e.g., PTO coverage)
- Collaborate closely with leadership to maintain accountability, performance standards, and quality of care delivery
- Reinforce company expectations, workflows, and compliance standards across the team
Training & Staff Development:
- Support onboarding and ongoing development of new and existing LCMs
- Provide shadowing opportunities during in-person visits and fieldwork
- Demonstrate best practices for member engagement, documentation, outreach, and care coordination
- Provide real-time coaching, guidance, and operational support to staff
- Assist with reinforcing documentation standards, productivity expectations, and quality assurance initiatives
Care Coordination & Member Support:
- Provide direct member support and care coordination assistance as assigned based on operational and coverage needs
- Assist with member follow-up, engagement, and continuity of care during staffing gaps, PTO coverage, or high-volume periods
- Support Lead Care Managers with complex member coordination, barriers to engagement, and escalation needs
- Coordinate medical, behavioral health, and community-based services to support member stability and care continuity
- Assist with transitions of care, hospital discharges, referrals, and follow-up coordination as needed
- Build strong, supportive relationships with members through compassionate, person-centered engagement
Outreach Support:
- Provide support for community-based outreach initiatives as needed
- Participate in occasional in-person outreach activities across multiple counties
- Assist with identifying, engaging, and enrolling eligible members into ECM, Community Supports (CS), and Behavioral Health (BH) programs
- Support community partnership development and outreach efforts
- Assist during coverage gaps, staffing shortages, or high-need operational periods
Documentation & Compliance:
- Maintain timely, accurate, and compliant documentation in accordance with Medi-Cal, CalAIM, and ECM requirements
- Assist in reinforcing documentation quality standards across the team
- Support quality improvement efforts and internal auditing processes
- Ensure care coordination activities are properly documented within company systems
We'll list all as
- .
Qualifications list:
- 3+ years of experience in Enhanced Care Management (ECM), case management, social services, or healthcare coordination
- Previous experience mentoring, training, or supporting staff strongly preferred
- Strong understanding of Medi-Cal, CalAIM, and ECM program requirements
- Experience working with vulnerable or high-acuity populations preferred
Maybe also "Excellent communication, leadership, organizational, and problem-solving skills" but that's skill.
We'll keep as above.
Skills list:
- Excellent communication, leadership, organizational, and problem-solving skills
- Strong documentation and technology proficiency
- Ability to effectively balance member care responsibilities with operational support duties
- Proficiency in technology, including documentation systems, case management platforms, and communication tools
Requirements list:
- Valid California Driver's License and active auto insurance meeting CA requirements
- Reliable personal vehicle for daily work use
- Successful completion of background check (including MVR)
- Must be able to travel up to 60-70% within the county to conduct in-person visits
- Must successfully complete a Testlify skills assessment
- Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issued laptop is received
- Must have effective Time Management skills
- Must have internet speed of 300+ Mbps download and 25+ Mbps upload
- Must be proficient in technology, including documentation systems, case management platforms, and communication tools (maybe duplicate with Skills but keep)
- Must be willing to work occasional evenings and weekends as needed
We could combine duplicate tech proficiency but okay.
Benefits list:
- Yearly salary: $70,304 (but that's Pay; we already have Pay section)
Actually Benefits list includes: Monthly stipend, 160 hours PTO + paid sick time, 11 paid holidays (including birthday and floating holiday), 4 paid volunteer hours per month, 90% employer-paid employee-only medical benefits, Flexible Spending Account (FSA), Short-term & long-term disability, AD&D, Employee Assistance Program (EAP), 401(k) with company match, Professional development opportunities, Quarterly in
for prose. We need to avoid filler like "commensurate with experience". Not present. We need to output only HTML fragment. Let's structure:
About the role
... description from "About Pacific Health Group" and "Why This Role Matters". Could combine.
Responsibilities
- list each duty bullet.
We have many bullet points under sections: Team Support & Operations, Training & Staff Development, Care Coordination & Member Support, Outreach Support, Documentation & Compliance. We'll combine into one list.
- . Qualifications list: - 3+ years of experience in Enhanced Care Management (ECM), case management, social services, or healthcare coordination - Previous experience mentoring, training, or supporting staff strongly preferred - Strong understanding of Medi-Cal, CalAIM, and ECM program requirements - Experience working with vulnerable or high-acuity populations preferred Maybe also "Excellent communication, leadership, organizational, and problem-solving skills" but that's skill. We'll keep as above. Skills list: - Excellent communication, leadership, organizational, and problem-solving skills - Strong documentation and technology proficiency - Ability to effectively balance member care responsibilities with operational support duties - Proficiency in technology, including documentation systems, case management platforms, and communication tools Requirements list: - Valid California Driver's License and active auto insurance meeting CA requirements - Reliable personal vehicle for daily work use - Successful completion of background check (including MVR) - Must be able to travel up to 60-70% within the county to conduct in-person visits - Must successfully complete a Testlify skills assessment - Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issued laptop is received - Must have effective Time Management skills - Must have internet speed of 300+ Mbps download and 25+ Mbps upload - Must be proficient in technology, including documentation systems, case management platforms, and communication tools (maybe duplicate with Skills but keep) - Must be willing to work occasional evenings and weekends as needed We could combine duplicate tech proficiency but okay. Benefits list: - Yearly salary: $70,304 (but that's Pay; we already have Pay section) Actually Benefits list includes: Monthly stipend, 160 hours PTO + paid sick time, 11 paid holidays (including birthday and floating holiday), 4 paid volunteer hours per month, 90% employer-paid employee-only medical benefits, Flexible Spending Account (FSA), Short-term & long-term disability, AD&D, Employee Assistance Program (EAP), 401(k) with company match, Professional development opportunities, Quarterly in
Requirements
- list Minimum Qualifications and also the specific requirements (driver license, vehicle, background check, travel, Testlify, laptop, time management, internet speed, tech proficiency, occasional evenings/weekends). Also maybe "Must be willing to work occasional evenings and weekends as needed". Also "Must have effective Time Management skills". Also "Must have internet speed of - 300+ mbps download and 25+mbps upload". Also "Must be proficient in technology, including documentation systems, case management platforms, and communication tools". Also "Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issued laptop is received". Also "Must successfully complete a Testlify skills assessment". Also "Must be able to travel up to 60-70% within the county to conduct in person visits". Also "Must have reliable personal vehicle for daily work use". Also "Valid California Driver's License and active auto insurance meeting CA requirements". Also "Successful completion of background check (including MVR)". Also "Previous experience mentoring, training, or supporting staff strongly preferred" (maybe qualification). Also "Strong understanding of Medi-Cal, CalAIM, and ECM program requirements". Also "Excellent communication, leadership, organizational, and problem-solving skills". Also "Ability to effectively balance member care responsibilities with operational support duties". Also "Strong documentation and technology proficiency". Also "Experience working with vulnerable or high-acuity populations preferred". Also "3+ years of experience in Enhanced Care Management (ECM), case management, social services, or healthcare coordination". We'll include all.
We might separate Qualifications vs Requirements but instructions say use headings for sections like Qualifications, Skills, Benefits, Pay, Schedule. We can have Qualifications (maybe same as Minimum Qualifications) and Skills (specific abilities). But to avoid duplication, we can put Qualifications as the experience/education etc, and Skills as the abilities. However we must not create thin sections. Let's decide: We'll have Qualifications (experience, understanding of Medi-Cal etc) and Skills (communication, leadership, organizational, problem-solving, documentation, technology proficiency). But we also have many other requirements like driver license etc; those could go under Requirements.
Thus we have sections: About the role, Responsibilities, Qualifications, Skills, Requirements, Benefits, Pay, Schedule.
Check each for real content.
About the role: we have paragraphs from "About Pacific Health Group" and "Why This Role Matters". Good.
Responsibilities: bullet list from "What You'll Do" sections.
Qualifications: bullet list from "Minimum Qualifications" plus maybe "Previous experience mentoring, training, or supporting staff strongly preferred" etc. Also "Strong understanding of Medi-Cal, CalAIM, and ECM program requirements". Also "Experience working with vulnerable or high-acuity populations preferred". Also "3+ years of experience in Enhanced Care Management (ECM), case management, social services, or healthcare coordination". That seems fine.
Skills: bullet list from "Excellent communication, leadership, organizational, and problem-solving skills", "Strong documentation and technology proficiency", "Ability to effectively balance member care responsibilities with operational support duties". Also maybe "Must be proficient in technology, including documentation systems, case management platforms, and communication tools". But that could be skill.
Requirements: bullet list from the specific requirements: Valid CA Driver's License, reliable personal vehicle, background check, travel 60-70%, Testlify assessment, laptop stipend, time management, internet speed, tech proficiency (maybe duplicate), occasional evenings/weekends.
Benefits: bullet list from benefits.
Pay: we have compensation: $70,304 annual salary. Also monthly stipend? Actually monthly stipend is under Benefits. So Pay section just salary.
Schedule: Monday - Friday | 8:30 AM - 5:00 PM.
We must not include filler like "FLSA: Exempt" maybe not needed as heading; but we could include in a short paragraph under About? But instructions: do not put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. FLSA is minor metadata; we could include in a short p under About or maybe drop. Safer to drop? But we need preserve ALL substantive information. FLSA is substantive? It's classification; maybe minor but still info. We'll include in a short p under About the role or maybe a separate line. We'll include in About the role paragraph. Location: Hybrid (Field-Based in Hiring County). Also minor metadata; we can include in About the role paragraph. We must not repeat job title as heading. Now produce HTML. Let's craft. About the role paragraph: combine description. "At Pacific Health Group, we're more than just a healthcare organization—we're a catalyst for positive change in our communities. Our Enhanced Care Management (ECM) programs focus on addressing social determinants of health and delivering community-based services that meet each individual's unique needs. As an ECM Lead Care Manager (LCM) Team Lead, you will play a key role in supporting frontline operations, strengthening team performance, and reinforcing high-quality, person-centered care delivery across the department. This position is ideal for an experienced ECM professional who thrives in both field-based member support and team development. The ECM LCM Team Lead serves as a bridge between frontline staff and leadership, helping ensure operational consistency, accountability, and compassionate member care. In addition to managing a reduced caseload, this role provides hands-on support to fellow LCMs, assists with onboarding and coaching, and helps maintain department workflows and quality standards. This role combines direct member impact with operational leadership and is ideal for someone passionate about mentorship, problem-solving, and improving outcomes for vulnerable populations. The position is hybrid (field-based in the hiring county) and follows an exempt FLSA classification." That seems good. Now Responsibilities list: need to capture each bullet. From text: Team Support & Operations: - Provide day-to-day support and guidance to fellow Lead Care Managers (LCMs) - Serve as a resource for staff questions, workflows, and ECM best practices - Assist in monitoring team productivity, documentation completion, and operational consistency - Identify and escalate concerns, risks, workflow gaps, or trends to management as appropriate - Support coverage needs, including member follow-up when assigned LCMs are unavailable (e.g., PTO coverage) - Collaborate closely with leadership to maintain accountability, performance standards, and quality of care delivery - Reinforce company expectations, workflows, and compliance standards across the team Training & Staff Development: - Support onboarding and ongoing development of new and existing LCMs - Provide shadowing opportunities during in-person visits and fieldwork - Demonstrate best practices for member engagement, documentation, outreach, and care coordination - Provide real-time coaching, guidance, and operational support to staff - Assist with reinforcing documentation standards, productivity expectations, and quality assurance initiatives Care Coordination & Member Support: - Provide direct member support and care coordination assistance as assigned based on operational and coverage needs - Assist with member follow-up, engagement, and continuity of care during staffing gaps, PTO coverage, or high-volume periods - Support Lead Care Managers with complex member coordination, barriers to engagement, and escalation needs - Coordinate medical, behavioral health, and community-based services to support member stability and care continuity - Assist with transitions of care, hospital discharges, referrals, and follow-up coordination as needed - Build strong, supportive relationships with members through compassionate, person-centered engagement Outreach Support: - Provide support for community-based outreach initiatives as needed - Participate in occasional in-person outreach activities across multiple counties - Assist with identifying, engaging, and enrolling eligible members into ECM, Community Supports (CS), and Behavioral Health (BH) programs - Support community partnership development and outreach efforts - Assist during coverage gaps, staffing shortages, or high-need operational periods Documentation & Compliance: - Maintain timely, accurate, and compliant documentation in accordance with Medi-Cal, CalAIM, and ECM requirements - Assist in reinforcing documentation quality standards across the team - Support quality improvement efforts and internal auditing processes - Ensure care coordination activities are properly documented within company systems We'll list all as