Engineering Supervisor

Responsibilities

• Knowledge of White Lodging Way for Engineering, housekeeping, and food service operations
• Understand budgeting and cost control
• Ensure the hotel’s maintenance and upkeep standards meet WL, Brand, and Guest standards
• Proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner
• Comply with the latest insurance, local county, state and federal government codes, laws, and requirements
• Determine defects, troubleshoot malfunctions, take necessary corrective action, and record same following specific departmental procedures
• Have knowledge of property, staff, and services with hours of operation
• Initiate training of new department associates on equipment and the daily functions of the resort
• Delegate or coordinate shift staff duties
• Identify and schedule repairs for all mechanical failures, including appliances, HVAC, electrical, or plumbing; follow through of procedures on equipment maintenance where applicable as directed by management
• Ensure all associates follow safe working practices and conditions within your department
• Function as a member of the emergency organization team and become an expert on life safety systems
• Be aware of fire, safety, and protection equipment/hazards
• Complete preventive maintenance programs on guest rooms and equipment
• Maintain positive public relations and a pleasant attitude with all guests and associates
• Ensure all potential safety hazards are corrected
• Delegate, supervise, and participate in all preventive and general maintenance programs by maintaining a room’s maintenance strategy and scheduling preventive maintenance
• Assist in the planning and scheduling of corrective maintenance and project work
• Care for the operation and maintenance of all interior and exterior structural fixtures and mechanical equipment to coincide with Brand standards
• Assist in the coordination and supervision of all contracted capital projects
• Control operating costs
• Handle guests’ complaints with courtesy and promptness
• Ensure work assignments are completed with no rework
• Ensure work assignments are completed with little to no supervision
• Follow up is a must and pertinent information should be passed on consistently in pass down logs and on white boards
• Avoid leaving tools in disarray and maintain a clean and organized work area
• Ensure department training, self-development, and running the department to its fullest potential
• Report surface issues of concern to management, General Manager, and RDOE
• Work and communicate well with other departments
• Act as a technical liaison to all other departments
• Absorb service requests and document them in WLW
• Review and evaluate utility reports with input on energy conservation
• Coordinate preventative maintenance system according to SOP’s
• Monitor and perform test systems as necessary, be fully informed of the system operation, and handle emergencies involving the systems
• Have a working knowledge of fire sprinkler and emergency power systems
• Observe energy and utilities usage in the resort and on the grounds; look for ways to conserve energy and report any ideas to management
• Be available for any emergencies and act in an engineering capacity to protect our guests and associates, and preserve the building and its systems during the emergency
• Return the building to its normal operating status after emergencies
• Inform management of any such emergencies
• Read, log, track, and interpret readings from meters, gauges, and other measuring units
• Maintain a thorough log of each day’s activities and problems that occur and ensure this information is passed on to other shifts
• Complete and communicate PM works tasking and reporting
• Maintain the White Lodging Way calendar for success, communicate such, and a copy to RDOE when direct report is GM
• Respond to work orders and requests and document all work in the defect log
• Participate in a weekly property walk through and complete identified deficiencies within an appropriate time
• Complete weekly ENG/General Manager accountability review; submit copy to RDOE when direct report is GM
• Follow up on outstanding issues
• Implement White Lodging Way for Engineering when direct report is GM
• Train, motivate, and develop property staff in the White Lodging Way of operating hotels
• Communicate effectively with customers, co-workers, and supervisors
• Remain flexible and responsive to scheduling needs
• Communicate regularly as needed with Regional Director of Engineering
• Communicate timely, clearly, and effectively to all stakeholders

Skills

• Demonstrated ability to effectively communicate and teach engineering best practices to hotel management and property operations staff
• Competent in the use of computer based systems, including PMworks
• Experience with Microsoft Word, Excel, and Outlook a plus
• Familiarity with White Lodging accounting, CAPEX, contract, and property management systems a plus
• Certified Pool Operator or able to be certified within six months
• Licenses or certifications in specific trade a plus
• Subject matter expert on White Lodging Way for Engineering
• Ability to consistently support and execute White Lodging programs, policies, standards, and procedures in existing Select Service properties
• Ability to effectively motivate and train existing and new employees in the White Lodging Way of Engineering Operations
• Excellent at managing priorities, heavy workloads, and substantial job related tasks
• Ability to listen and to actively comprehend what others are saying