Engineering Services Manager

About the role

Transform at JLL as an Engineering Services Manager on a prominent Fortune 500 technology client account! You will lead the hard services delivery at our client's Bay Area corporate campus in Redwood City, CA 94065. You will report to the Senior Facilities Manager.

Responsibilities

• Lead the efficient operations and maintenance of facility electrical, mechanical, structural, and life-safety systems, with a clear focus on safe and reliable service delivery.
• Serve as the primary engineering contact for the client team and coordinate engineering support across relevant facilities and critical environments.
• Partner closely with, delegate to, and mentor the Assistant Facility Manager (Hard Services).
• Direct engineering staff performance and productivity; contribute to selection, coaching, recognition, performance appraisals, and recommendations for personnel actions.
• Provide technical direction for mechanical and HVAC systems, including chiller equipment, and apply practical expertise to support reliable system performance.
• Manage operations, maintenance, and planned improvements for life safety, mechanical, electrical, plumbing, HVAC, security, and elevator systems.
• Review preventive-maintenance intervals with reliability resources and system owners; maintain, update, and improve CMMS workflows and data to strengthen operational efficiency.
• Assess the operational impact of equipment downtime and develop, maintain, and exercise emergency response action plans for equipment failures.
• Monitor engineering-system performance and maintenance outcomes to protect client assets, preserve intended system function, and support reliable operations.
• Identify, scope, and oversee engineering capital-improvement needs in coordination with the client team and applicable stakeholders.
• Prepare and manage detailed engineering-operations budgets; track spending, forecast needs, and operate within approved financial and time constraints.
• Manage contractor compliance and quality-control expectations; review service performance and address gaps that affect safety, reliability, or client experience.
• Oversee technical training and support that expands the capabilities of the operations and maintenance team.
• Promote a safe work environment by maintaining disciplined operating practices and supporting compliance with applicable site, client, and regulatory requirements.
• Communicate operational priorities, risks, maintenance activity, and service outcomes clearly with the client team, engineering staff, and other stakeholders.

Requirements

• Bachelor's degree in engineering or a related discipline, or equivalent facilities experience.
• 10 or more years of facilities engineering and operations experience.
• Strong technical knowledge of building systems, including electrical, mechanical, HVAC, and critical-environment infrastructure as applicable to the account.
• Business acumen, including financial planning and analysis, with the ability to manage within budget and time constraints.
• Strong supervisory skills and the ability to coach, mentor, and train engineering personnel.
• Excellent interpersonal, communication, negotiation, presentation, and relationship-building skills.
• Customer-service orientation and consistent follow-through on client commitments.

Qualifications

• Demonstrated experience leading engineering operations in a complex corporate, commercial real estate, or critical-environment setting.
• Experience with CMMS administration, preventive-maintenance optimization, emergency response planning, and contractor quality control.
• Familiarity with Corrigo or similar facilities management platforms is highly desirable.
• Mechanical and HVAC expertise, including experience with cooling towers and chiller equipment.

Pay

Estimated base salary range: $126,600 - $155,000

Schedule

Onsite, M-F 7:00 AM - 4:00 PM + on call expectation for emergencies