Engineering Manager | Growth and Transformation

About the role

This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp. This role requires a hybrid schedule and will be based in our South Charlotte, NC or New York, NY office (Tuesday through Thursday) and optional remote days on Mondays and Fridays each week.

Responsibilities

• Lead a team of software engineers responsible for the engineering delivery and site operations of a financial services web platform.
• Serve as the technical lead on client calls and escalations, communicating complex technical topics clearly to both technical and non-technical stakeholders.
• Collaborate with designers, customer experience leads, business stakeholders, and leadership to deliver high-quality solutions that strengthen client trust.
• Coach, mentor, and support engineers for personal and professional growth.
• Champion the adoption and effective use of agentic workflows and AI-assisted tooling for coding, ticket management, compliance, and engineering process improvement.
• Partner with business and data science teams to identify and implement AI-driven solutions to operational and client-facing problems.
• Drive SRE best practices: observability, incident response, reliability, and operational maturity for client-facing web properties.
• Improve engineering processes, CI/CD pipelines, code quality, and testing practices across the team.
• Balance client commitments with operational health and team investment.

Requirements

• Strong leadership and communication skills, including coaching, delivering feedback, and supporting career growth.
• Experience managing and mentoring software engineers, including coaching, delivering feedback, and supporting career growth.
• Comfort operating as a technical lead on client-facing calls and escalations with leadership support.
• Software engineering proficiency in web development languages and frameworks (e.g., JavaScript/TypeScript, HTML/CSS, React, Node.js).
• Experience with Agile/Scrum methodologies and managing delivery through sprints and iterative planning.
• Familiarity with CI/CD pipelines and deployment tooling (e.g., Harness, GitHub Actions).
• Demonstrated comfort with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude, or similar IDE/CLI integrations).
• Understanding of web analytics tools (e.g., Google Analytics, Mixpanel) and the ability to use data to inform engineering decisions.
• Knowledge of WCAG accessibility standards and experience implementing accessibility testing practices.
• Experience leading in SOC2 environments preferred.
• Understanding of web security principles (OWASP guidelines) and data handling regulations (e.g., GDPR, CCPA), particularly important in a financial services context.

Qualifications

• 3+ years of engineering management experience.

Skills

• AI fluency & automation mindset.
• Data, accessibility & security understanding.

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO)