Engineering Manager - Forecasting & Scheduling

About The Role

Something interesting is happening. Right when everyone thought customer support jobs were being automated away, they’re starting to come back: Businesses are starting to realize that the future is a combination of humans and AI working in harmony: AI handling technical questions and responses while humans cultivate relationships and create empathy. Assembled is building the future of customer support operations in the AI-era. Our job is to make sure AI handles what it's best at, and to set up human support teams to capitalize on the things only people can do. We're opening an Engineering Manager role on our Forecasting and Scheduling team: a key team pushing this hybrid world forward.

Why it's exciting

• A chance to reimagine Workforce Management for the AI era.
• AI agents and humans now share the same workforce.
• How do we set humans up to do the most human parts of the job?
• This team gets to define the answer.
• Math meets craft.
• Forecasting and Scheduling powers one of the most impactful parts of our product.
• The team's output directly shapes how tens of thousands of agents get staffed and how hundreds of millions of dollars in support spend get allocated.
• The role spans a combination of hard technical problems (how do we make schedule generation 10x faster?) and the human side of running a sizable team in flow.

What We’re Looking For

• T-shaped leader.
• A great team builder.
• Holds the bar high.
• Champions technical investment.
• Strong product instincts.
• Nice to have: Background in operations research or an adjacent quantitative field.

About Assembled

Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

Our U.S. Benefits

• Generous medical, dental, and vision benefits.
• Paid company holidays, sick time, and unlimited time off.
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting.
• Catered lunches and fully stocked kitchen.
• 401(k) plan enrollment.

Pay & Schedule

The estimated base salary range for this role is $230,000 - $270,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.