Engineering Manager – DevEx & Customer Operations

About the role

The Opportunity At Nutanix, we are obsessed with delivering exceptional customer experience. As an Engineering Manager in the DevEx (Development Extension) organization, you will lead a highly customer-centric engineering team operating at the intersection of production operations, customer escalations, and product engineering.

Responsibilities

• Lead end-to-end resolution of critical (P0/P1) customer production escalations, serving as Incident Commander, managing war rooms, and delivering clear executive communications.
• Oversee the debugging of complex production issues across distributed storage and virtualization layers, owning the defect lifecycle from triage to code fix delivery.
• Translate customer incident data into product gaps and reliability needs, partnering with Core Engineering and Product Management to prioritize root-cause fixes and build long-term systemic platform improvements.
• Drive the design and development of serviceability tools, observability frameworks (logging, metrics, tracing), and automation to improve detection and time-to-resolution (MTTR).
• Manage a high-performing team of 6–10 engineering specialists, driving career development, operational discipline, on-call readiness, and performance management.

Requirements

The DevEx organization is a globally distributed team of high-performing systems and operations engineers. We operate with a strong culture of ownership, accountability, and customer obsession, ensuring 24x7 operational continuity across global environments. This team bridges the gap between customer-facing support teams, sales engineering, and core product engineering.

Qualifications

• Strong technical background in Linux internals, hypervisors/virtualization (AHV, ESXi, KVM), and distributed systems at scale (e.g., ZooKeeper, Cassandra, or similar architectures).
• 10+ years of experience in enterprise-grade product engineering, with at least 5+ years successfully managing or leading engineering teams.
• Proven track record in sustaining engineering, incident management, or critical escalation roles handling high-pressure production issues for enterprise strategic accounts.
• Demonstrated ability to coordinate cross-functional teams (Support, Product Management, Core Engineering) and deliver concise technical readouts to executive leadership and customers.

Skills

Technical Leadership & Systems Background: Strong technical background in Linux internals, hypervisors/virtualization (AHV, ESXi, KVM), and distributed systems at scale (e.g., ZooKeeper, Cassandra, or similar architectures).

Benefits

This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements.

Pay

The pay range for this position at commencement of employment is expected to be between USD $ 164,000 and USD $ 328,800 per year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements.