Engineering Manager, Customer Agent

Overview

Join us at Klaviyo and lead the team building Customer Agent, a conversational AI system that enables brands to interact with their customers at a global scale.

Responsibilities

• Lead and manage a team of full-stack and AI engineers and directly manage some workstreams yourself.
• Collaborate on project planning, define achievements, identify dependencies, and ensure business goals are met.
• Actively participate in interviewing, hiring, and team leveling.
• Develop SMART goals and career development plans for direct reports.
• Develop and execute technical strategies aligned with Klaviyo's business goals, ensuring exceptional products and a reliable, user-friendly AI systems roadmap.
• Engage with internal and external stakeholders to understand needs, resolve blockers, manage expectations, and translate customer needs into valuable AI-driven roadmaps and solutions.
• Advise the team on modeling, system design, experimental design, and implementation decisions.
• Improve engineering-wide processes such as recruiting, performance development, communication, and agile development.
• Stay current with emerging AI trends and technologies, identifying and leveraging opportunities within Klaviyo’s ecosystem.

Requirements

• Experience building AI-driven product features in a full-stack capacity and leading teams who have built scaled systems.
• 5+ years of experience in software engineering, 2+ years of experience managing engineering teams, including remote members and lead engineers.
• Exceptional communication skills, capable of collaborating with diverse stakeholders to translate business/product roadmaps into AI-driven technical roadmaps and solutions that add significant customer and business value.
• Motivated to grow the team through developing current members and attracting new talent to expand capabilities.
• Eager to engage with code, understand the product area, and provide applicable technical mentorship.
• In-depth understanding of common engineering architectures for highly scalable systems.
• Proven ability to lead and deliver complex, multi-quarter projects involving at least two teams.
• Comfortable conducting performance reviews and mentoring team members at all levels.

Qualifications

• We love recovering entrepreneurs. If you’ve ever run your own thing, you’ll have company on our team.

Benefits

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Schedule

Boston, MA - Hybrid Role

Location

Massachusetts Applicants:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Equal Opportunity Employer

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

Application Instructions

Please see the independent bias audit report covering our use of Covey here

Contact Information

For questions about the application process, please contact [Your Recruiter Name] at [Your Recruiter Email]