Manager, Customer Engineering

The Manager, Customer Engineering role is a leadership position based in the United States, combining technical expertise, customer success, and team management within a fast-growing SaaS environment focused on IT automation and software deployment.

About the role

You will lead a distributed team of customer engineers responsible for delivering proactive, high-impact technical solutions that improve how enterprise customers manage application patching and endpoint security. The role involves hands-on technical engagement, strategic leadership, and influencing product and service improvements.

Requirements

• 7+ years of experience leading technical teams, with a proven ability to develop talent and manage high-performing distributed organizations.
• 10+ years of experience in technical roles such as customer engineering, IT consulting, systems administration, software development, or technical support.
• Strong expertise in Microsoft technologies, including Windows, Azure, Microsoft 365, and endpoint management tools such as Intune or SCCM.
• Demonstrated success driving process improvements, operational scalability, and organizational change in fast-paced environments.
• Strong ability to manage escalations, resolve conflicts, and lead through ambiguity with empathy and decisiveness.
• Experience collaborating across engineering, product, sales, and customer success functions in a SaaS or enterprise software environment.
• Excellent communication and interpersonal skills with high emotional intelligence and strong stakeholder management abilities.
• Experience with CRM systems, support platforms, or analytics dashboards is a plus.
• Proven ability to manage remote, geographically distributed teams across multiple time zones.

Benefits

• Competitive salary ranging from $130,000 to $160,000 depending on experience and location.
• Comprehensive medical, dental, and vision coverage with a high employer contribution toward premiums for employees and dependents.
• 401(k) retirement plan with generous employer matching contributions.
• Flexible spending accounts (FSA/HSA) and additional financial wellness options.
• Paid parental leave, fertility benefits, and family-building support programs.
• Paid time off, volunteer leave, and flexible work-life balance policies.
• Internet stipend, gym membership reimbursement, and tuition reimbursement programs.
• Pet insurance, charitable donation matching, and additional lifestyle benefits.
• Fully remote work environment with strong support for distributed teams.