Engineering Manager/Asst Chief

Responsibilities

• Aid in developing and implementing plans to maintain property, equipment, grounds, and other assets in a safe and acceptable state of repair.
• Ensure the hotel complies with all local, state, and federal laws.
• Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures, and Loss Prevention.
• Create and post all Engineering staff's schedules.
• Create and adhere to annual budget for the department.
• Aid in developing financial forecasts and actively participate in monthly profit/loss review meetings.
• Create and implement preventative maintenance program for all hotel equipment.
• Ensure all emergency and life safety equipment and systems are inspected, tested, and certified per Highgate Hotel standards.
• Actively participate in energy conservation programs.
• Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
• Ensure compliance with the Americans with Disabilities Act (ADA).
• Assist with the administration of all vendor contracts controlled by the engineering department.
• Ensure that room maintenance requests are handled in a prompt and courteous manner.
• Follow up on all alarms immediately to determine the exact location and cause.
• Determine emergency status and report findings to Front Desk.
• Take immediate action as necessary.
• Assist as necessary with special projects and renovations.
• Support and participate in all Highgate Hotel programs.
• Lead and/or participate in Highgate Hotel Safety Committee.

Qualifications

• At least 3 years of supervisory or lead mechanic experience in a hotel or a related field; or a technical certificate with at least 1 year of supervisory or lead mechanic experience.
• Stationary engineer’s license if required by local code.
• Skills in HVAC, electrical, plumbing, boiler operations, and general maintenance.
• High school diploma or equivalent required.
• Long hours sometimes required. Heavy work – Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Effective communication skills, both verbal and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Effectiveness in listening to, understanding, and clarifying concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attendance at all hotel required meetings and trainings.
• Participation in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Compliance with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Effectiveness in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Understanding and evaluating complex information, data, etc., from various sources to meet appropriate objectives.
• Confidentiality of information.
• Productivity, problem-solving, and solution implementation.