Engineer, Network - IT Infrastructure - Full Time (On-site, Cortland)

This is an on-site position located in Cortland, NY.

About the Role

The Engineer, Network is responsible for the implementation and support of network infrastructure, including LAN, WAN, WLAN, and SDWAN to support critical healthcare operations across The Guthrie Clinic (TGC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the hospital network. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to align network solutions with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth.

Responsibilities

• Installation and maintenance of network devices.
• Monitor functions of network devices to ensure acceptable performance.
• Create and maintain documentation related to network configuration and network topologies.
• Serve as subject matter expert across network technologies and solutions supporting LAN, WAN, WLAN, and SDWAN.
• Troubleshoot and resolve LAN, WAN, WLAN, and SDWAN incidents.
• Provide level 2 escalation support and troubleshooting to resolve complex network incidents and tasks.
• Anticipate and provide solutions for complex problems and issues; recommend upgrades and enhancements.
• Rapidly absorb complex technical and conceptual information to identify issues and implications.
• Present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
• Monitor industry trends and maintain knowledge of developments in network infrastructure, architecture, and protocols, network automation and operations, patch management, application delivery, monitoring, and cloud computing.
• Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry.
• Identify leading-edge technologies for potential early adoption that will result in service differentiation and create competitive advantage.
• Collaborate with other TGC IT departments, TGC management, and business leaders to assist in the evaluation and validation of emerging technologies.
• Identify strategies to mitigate risk associated with leading-edge technologies.
• Promote the use of TGC’s PMO methodology and standards to manage IT initiatives.
• Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high-quality, value-added services that exceed customer expectations.
• Travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.).
• Perform related duties as assigned and unrelated duties as requested.

Requirements

• Preferred three to five (3 to 5) years of experience in implementing and managing complex network infrastructure in an enterprise environment; healthcare experience preferred.
• Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
• Experience in network protocols (e.g., TCP/IP, BGP, OSPF, MPLS) and technologies (e.g., Cisco, Extreme, Palo Alto).
• Proficiency in network security tools (e.g., firewalls, IDS/IPS, NAC).
• Knowledge of software-defined networking (SDN) and cloud-based network solutions (e.g., AWS, Azure).
• Knowledge of Azure networking services (e.g., MS Azure VNET, ExpressRoute, vWAN, etc.).
• Proficient with monitoring and logging tools for access management and troubleshooting using tools such as Syslog, ACS, Netflow, SolarWinds, and protocol analyzers.
• Knowledge of network security and encryption standards.
• Intermediate troubleshooting skills.
• Ability to work with network security devices such as Palo Alto, Cisco ASA.
• Experience with ITSM functionalities such as change control, CMDB, and ticketing systems.
• Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity, and clinical operations.
• Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
• Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
• Demonstrated commitment to customer service, providing responsive and effective support, developing solid working relationships, and delivering high-quality, value-added services.
• Equally adept at developing technology strategies and operating existing technical infrastructures.
• Significant experience and knowledge of computing architecture and implementation of networked computing structures.
• Polished professional with demonstrated information technology experience and strong communication skills.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, or related field strongly desired or an equivalent combination of education and experience.
• Preferred certifications include CCNA.

Pay

Pay range: Minimum $41.40/hr, Maximum $64.61/hr.

Schedule

Full-time, mid-senior level position.