Engineer III (Site Reliability)

Responsibilities

• Set standards for the monitoring of MUSA on-prem and Cloud infrastructure and applications.
• Ensure the platform target SLAs are met and implement appropriate SLIs for supporting services.
• Use expert communication and troubleshooting skills to aid the Critical Incident Response team in an efficient resolution.
• Work with developers during service transition, evaluating reliability and operability of the applications and ensuring adequate monitoring, alerting and observability.
• Partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform.
• Focus on setting standards for automating routine tasks and workflows in supporting Infrastructure and Engineering teams.
• Support multiple internal stakeholders with a variety of technical challenges.
• Analyze and discern patterns in the variety of issues that arise and propose solutions to these problems.

Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree.
• Master’s Degree in IT, CS or related field preferred and/or 5+ years relevant work experience.
• Hands-on experience in Linux and Windows systems and good understanding of distributed computing environments.
• Intermediate level programming and/or scripting in 3 or more of the following: Python, PowerShell, JavaScript, Terraform, Ansible, etc.
• 2+ years of experience managing CI/CD tooling such as Jenkins, Github, Bitbucket, DevOps in a large-scale environment.
• 3+ Years’ experience managing observability tooling such as Splunk, Dynatrace, etc. in a large-scale environment.
• Advanced understanding of YAML, JSON, HTML, XML.
• 2+ years of work experience supporting relational and non-relational databases [MySQL, MongoDB, PostgreSQL, etc.), including creating and running queries, managing performance and scaling.
• 3 or more years leading a Platform, SRE or Production Engineering group for high availability/critical platforms/applications.
• Experience managing a distributed platform including but not limited to deployment/release management, provisioning, capacity management, workload management.

Benefits

MUSA Cloud SRE team has a 24/7/365 operation model and work schedule will be required to work in shift or on call support model.

Pay

The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role. Salary Range $125,000 - $160,000.