Engineer II, Manufacturing Execution Systems

About the role

The candidate will be the frontline partner for Operations—owning day-to-day user support for manufacturing digital systems and implementation of changes and continuous improvements across Moderna’s manufacturing network.

Responsibilities

• Serve as the first point of contact for shop-floor users; troubleshoot complex issues, resolve, and document issues for Apprentice Tempo, Syncade, DeltaV, Aveva SCADA Platform, Aveva PI, and BMS.
• Perform structured troubleshooting across application, configuration, and basic infrastructure layers; escalate effectively when needed.
• Cook up coordination with Operations, Quality, and IT to restore service quickly and minimize production impact.
• Maintain and improve support knowledge (runbooks, KB articles, SOPs) and provide targeted user coaching and quick tips to reduce repeat issues.
• Execute standard change-control activities related to support (e.g., minor configuration updates, record corrections, documentation) in alignment with GxP and data-integrity expectations.
• Monitor system health and alerts; identify patterns and propose corrective and preventive actions (CAPAs) or continuous improvement suggestions.
• Participate in planned maintenance windows for support validation and post-maintenance checks.
• Contribute to compliance activities (deviations, investigations, periodic reviews) from a systems-support perspective.
• Mentor junior team members through shadowing, ticket reviews, and feedback on documentation; support onboarding and skills development to build a resilient frontline support function.

Requirements

• Bachelor’s degree in Information Technology, Engineering, or a related field.
• 2-3 years of hands-on experience with Manufacturing Execution Systems.
• Clear communication skills, with the ability to convey complex information in an understandable manner to various stakeholders.
• Ability to work first, second, or third shifts to support 24/7 operation.

Qualifications

• This position is site-based, requiring you to be at Moderna’s site full-time.
• This position is not eligible for remote work.

Skills

• Depth in two or more systems: Tempo, Syncade, Aveva SCADA, DeltaV, or BMS, with familiarity in their integrations.
• Experience in MES business processes for electronic batch record execution and a working knowledge of automation systems.
• Working understanding of cGMP manufacturing operations, GAMP, and CSV/change-control practices.
• Demonstrated strength in incident triage, root-cause analysis, and clear written documentation.
• Ability to partner effectively with cross-functional stakeholders under time-sensitive conditions.
• Understanding of integrated digital systems and be able to triage issues spanning multiple systems.
• Strong customer-service mindset; confident facilitating user training and delivering concise how-to.
• Experience coaching or mentoring junior engineers and contributing to team knowledge-sharing practices.
• Continuous-improvement orientation—experience reducing ticket volume through standardization or automation initiatives.

Benefits

At Moderna, we believe that when you feel your best, you can do your best work. That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.

• Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs.
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support.
• Family planning benefits, including fertility, adoption, and surrogacy support.
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown.
• Savings and investment opportunities to help you plan for the future.
• Location-specific perks and extras.

Pay & Benefits

The salary range for this role is $84,000.00 - $134,100.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs.

About Moderna

We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture.

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.

Export Control Notice

This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position.