Engineer I, Warranty - J0051930

Description Always operate in a safe manner, following all company rules including 100% adherence to PPEManage warranty part return process from Customer warranty center and present warranty teardown analysis on a weekly basis to customerLead Root cause investigation of warranty found through part returns and that cross-functional actions are quickly taken to eliminate the cause.Collaborate with Hitachi manufacturing and accounting dept to evaluate and reduce warranty debits by OEMCollaborate and negotiate with Customers and Hitachi Accounting dept to lead warranty recovery efforts through pass-thru chargebacks, warranty claim disputes, warranty share rate negotiationsUse data to reduce Hitachi share percentages as they pertain to warranty bills by CustomersProvide continuous updates to Customers pertaining to status of warranty improvement itemsEnsure manufacturing facilities establish clear and concise timelines for when action items will be implemented and ensure they work towards meeting these timelinesPrepare and distribute Daily/Weekly/Monthly reports to the managementTrack continuous improvement through measurable reports/graphs Knowledge, Skills & Abilities This position performs job duties in an ethical and professional manner, ensuring Compliance to all Quality related Customer and Internal requirementsMinimum of 1-3 years of experience in Warranty analysis with emphasis on Toyota Supplier Warranty Cost Share process; Ford Customer Portal and Warranty Management Systems (GWC, GSAR, Covisint); GM Customer Portal and Warranty Management system (TF, OWT Terms & Conditions).Must be willing to travel to support customer needs (frequency up to 30%)Ability to self-prioritize and work efficiently both alone and in groupsPreference to Certification in formal problem-solving methodologiesAbility to work independently with minimal direction is required as are strong verbal and written communication skillsExperience with PCs and application software, such as MS Office tools is required Education Bachelor’s degree in engineering field or equivalent manufacturing experience Experience At least 2 years prior manufacturing related experience preferredWorking experience with problem solving tools, SPC, GD&T, and 8DPrevious working experience in automotive warranty systems Physical Demands Required to sit or stand for long periods of timeThe employee may occasionally lift and/or move up to 40 poundsAbility to work 40 – 60 hours per week, including weekends and holiday work required Travel Up to 30% domestic and international travel to suppliers and customers may be required as needed Work Environment Working in an office environment with exposure to manufacturing areas