Engineer, Endpoint (Mac/Windows)

About the role

Austin Community College (ACC) is seeking a highly skilled Endpoint Engineer to manage, automate, and support enterprise endpoint environments across the college. The role blends systems administration, automation, and security to deliver a stable, modern, and secure endpoint computing environment for faculty and staff, supporting ACC’s mission of reliable technology and student success.

Responsibilities

• Manage, engineer, and support the college’s endpoint environments using enterprise endpoint management and device management platforms.
• Automate deployments, patching, application distribution, and endpoint compliance using scripting and automation tools.
• Integrate and maintain endpoint management tools with TeamDynamix and other ITSM platforms for device inventory, asset management, ticketing, and workflow automation.
• Manage the device lifecycle, including onboarding, support, secure decommissioning, and asset tracking.
• Provide Tier 3 & 4 support for endpoint issues and serve as an escalation point for support teams.
• Collaborate with IT security, support teams, and college stakeholders to drive process improvement, documentation, and compliance.
• Stay current on endpoint management best practices, emerging technologies, and higher‑education IT trends.
• Design, build, and maintain standardized endpoint deployment processes, ensuring secure, efficient, and consistent device configurations.
• Automate endpoint management tasks, patch cycles, software rollouts, and compliance reporting.
• Support and optimize integrations with TeamDynamix for asset, incident, and change management.
• Partner with college‑wide business owners, development teams, and technology leaders to ensure effective endpoint governance, policy enforcement, and process automation.
• Document procedures, provide user guides, and deliver training as needed.
• Provide excellent customer service and proactive communication to faculty, staff, and IT partners.
• Manage and support Windows endpoint environments using MECM/SCCM, Workspace ONE, Intune, and related tools.
• Build and maintain Windows 10/11 desktop and laptop images using MDT and Hyper‑V.
• Automate Windows deployments and endpoint management using PowerShell and enterprise deployment tools.
• Manage Windows update and patch cycles, driver libraries, firmware updates, and baseline software deployment.
• Enforce Windows configuration and security policies using Active Directory Group Policy, BitLocker, Azure AD, and endpoint protection tools.
• Provide Tier 3 support for Windows endpoint issues and manage the Windows device lifecycle.
• Manage and support macOS endpoint environments using Jamf Pro, Apple Business Manager, Workspace ONE, and related tools.
• Administer macOS provisioning, application packaging, and zero‑touch deployment.
• Write and maintain automation scripts using Bash, Python, and AppleScript.
• Manage FileVault encryption, endpoint protection, and compliance enforcement through Jamf and MDM policies.
• Provide Tier 3 support for complex macOS endpoint issues and manage the macOS device lifecycle.

Requirements

• Knowledge of Information Technology Infrastructure Library (ITIL).
• Customer service techniques and practices.
• Understanding of relational database theory, database development, and maintenance.
• Familiarity with CAD software.
• Knowledge of various programming and scripting languages.
• Strong troubleshooting and documentation skills with a collaborative, customer‑focused approach.
• Experience using an ITSM platform such as TeamDynamix or ServiceNow.
• Knowledge of modern MDM and endpoint management strategies.
• Experience integrating enterprise endpoint platforms with ITSM tools.
• Experience with endpoint lifecycle management, security compliance, and platform integration.
• Proficiency with scripting (Python or other automation tools); additional skills in Ruby or PHP are a plus.
• Familiarity with Microsoft 365, Google Workspace, and device and asset management integrations.
• Preferred certifications: Microsoft 365 Modern Desktop Administrator (or similar), Jamf 200/300 (or similar), ITIL Foundation, Okta (or comparable).

Qualifications

• Minimum: Bachelor’s degree.
• Four years of related work experience may substitute for the degree requirement.
• Required: Two years of related work experience.
• Preferred: Bachelor’s degree or at least five years of equivalent professional experience.
• Three or more years of hands‑on experience managing either Windows or macOS endpoints in a large environment, with working familiarity of the other platform.
• Previous experience in higher education or public‑sector IT preferred.

Special requirements

Valid Texas driver’s license and reliable transportation for inter‑campus duties.

Physical requirements

Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds.

Salary

Salary Range (PG 125): $76,693 – $95,866

Openings

Number of openings: 1

Application deadline

Job posting close date: September 28, 2026