Endpoint Engineer (MacOS)

About the role

IDR is seeking an Endpoint Engineer (MacOS) to join one of our top clients in Atlanta, GA. This role is pivotal in providing backend configuration, maintenance, and support for workstation and security applications within a growing, team-oriented culture.

Responsibilities

• Manage infrastructure and endpoint services, including planning and implementing new or changing services.
• Develop and test pilot versions for new services, ensuring seamless automated deployment and self-service options.
• Provide senior-level technical troubleshooting and incident resolution for endpoint services.
• Collaborate with teams to manage security frameworks and practices, supporting technologies like Zscaler and antivirus solutions.
• Create comprehensive solution documentation to aid the Global Help Desk and end users.

Requirements

• Minimum of 5 years of experience with Jamf, Intune, or other MDM solutions for Mac endpoints.
• Proficient in scripting languages such as Bash or Python.
• Experience with Identity & Access Management (IAM) and handling security incidents.
• Strong technical troubleshooting skills and experience with enterprise endpoint management.
• Excellent communication and documentation abilities, with experience in ServiceNow or similar ITSM platforms.

Benefits

• Competitive compensation package
• Full benefits: Medical, Vision, Dental, and more
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance